SAP BTM iXp Intern CSM Operations Specialist

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

What Youll Build

The SAP Internship Experience Program is SAPs global strategic paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship; its the foundation for a career built on connection creativity and impact.

Position title: SAP BTM iXp Intern CSM Operations Specialist

Location: Boston MA (Hybrid)

Expected start date to end date: January 2026 December 2026

Schedule: 20-40 HR/week

Duration: 6 Months

The CSM Operations Specialist Intern will be responsible for documenting the Customer Journey with recommendations on how to overcome pain points or highlight achievements with considerations for the customers interactions with the Product Digital touchpoints (office hours webinars self-service content etc.) and our CSM organization.

From a customers perspective balancing both a strategic and tactical viewpoint the goal is to maximize the customer lifetime value by delivering solution area expertise to customer champions based on deep understanding of the key inflection points and milestones across the customer journey. Leveraging specific customer data points health scores usage data and more you will provide recommendations to consistently mature our best practice approach for our Digital customers to the global team

Reporting to the VP of Customer Success for the Americas this role will play a critical part in how we continue to build a modern Customer Success practice. The Customer Value Journey is broad topic and so for this project it will be necessary be a strong communicator have experience in analytics knowledge of Customer Success ability to engage with peers and customers directly

With direct interaction and understanding of our CSM organization as well as speaking to our customers this intern will provide key recommendations on how and what our customers need to ensure success in using our solutions.

What Youll Bring

Were looking for someone who takes initiative perseveres and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Education: Bachelors or Masters degree in a related field. Graduating Seniors/2nd Year Masters highly desirable

• Eligibility: Must be currently enrolled or recently graduated (start date must be within 6 months of graduation date) from a coding academy/bootcamp apprenticeship associate bachelors masters or JD/PhD program.

• Strong communicator

• Strong analytics background

• Knowledge of a B2B SaaS organization

• Interest in learning about a modern Customer Success team

• Experience with project/program management and governance skills

Where You Belong

Be part of SAP Next Gen a global community for students universities schools and educational partners who are passionate about innovation and technology.

1. Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring coaching and career development support.

2. Project-driven Experience: Kickstart your career with hands-on learning experience making an impact from day one by contributing to meaningful projects that help the world run better. Youll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual in-person and hybrid learning sessions cultivated just for you and aligned with our learning approach.

3. Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas skills and creativity in a global fast-paced environment. Open doors for future career opportunities within SAP and beyond.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.

Compensation Range Transparency: SAPbelieves the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 15-62 (USD) actual amount to be offered to the successful candidatewill be within that range dependent upon the key aspects of each case which may include education skillsexperience scope ofthe role location etc. as determinedthrough theselection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

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Requisition ID: 437389 Work Area: Sales Operations Expected Travel: 0 - 10% Career Status: Graduate Employment Type: Limited Full Time Additional Locations: #LI-Hybrid