Client Service Executive SEA

At Swarovski where innovation meets inspiration our people desire to explore experience and create. As a Client Service Executive SEA you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand learn and grow with us. Were bold and inventive revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

Client Service Executive SEAis responsible for supporting the management of business operations and the whole organization across teams day-to-day backend operations solving operational issues system and data management internal coordination and administrative tasks to ensure smooth operations and efficient service delivery.

Your responsibilities include but are not limited to:

• 1st point of contact for all administrative queries for all SG and MY SR channels.

• Manage orders (input in SAP backorders delivery note invoicing).

• Coordinate with logistics partner for shipment arrangement (weekly shipment/recall/return).

• Key user of sales operational systems e.g. SAP EPOS Fiori and provide training to retail team.

• Solve day-to-day operational issues and queries relating to sales operational systems.

• Setup promotional/sale discounts in SAP and Relate systems.

• Manage damaged stock inventory in SR and VG locations for writing off monthly.

• Process short-shipped shipment claims for SG and MY SR.

• Responsible for customer/POP master data completeness and correctness.

• All tasks or assignments when required.

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About you

We are looking for a unique and amazing talent who brings along the following:

• Bachelors Degree in any Business Studies or equivalent.

• Minimum 3 years of experience in business support operations coordination or backend service preferably in retail or luxury industry.

• Excellent verbal and written communication in English; local language proficiency (e.g. Thai Mandarin) is a plus.

• Ability to build rapport and manage client expectations effectively.

• Strong analytical and solution-oriented mindset to address client concerns quickly.

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria the company designs manufactures and sells the worlds finest crystal gemstones Swarovski Created Diamonds and zirconia jewelry and accessories as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2400 stores and 6700 points of sales in around 140 countries and employs more than 18000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives) Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovskis heritage. Today this legacy is rooted in sustainability measures across the value chain with an emphasis on circular innovation championing diversity inclusion and self-expression and in the philanthropic work of the Swarovski Foundation which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved respected valued connected and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs. We do not discriminate based on race color religion marital status age national origin physical or mental disability medical condition pregnancy gender sexual orientation gender identity or expression veteran status or any other status protected under the law of the countries we operate in.