Guest Service Supervisor
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Job Location:
Luang Prabang - Laos
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities
- Supervise daily front office operations including check-in/check-out guest inquiries and complaint resolution.
- Ensure all team members adhere to Minor Hotels service standards and brand guidelines.
- Maintain comprehensive knowledge of hotel facilities services and promotions to assist guests effectively.
- Conduct daily briefings assign tasks and monitor staff performance to ensure smooth operations.
- Provide coaching and on-the-job training to team members to enhance service quality.
- Collaborate with other departments (Housekeeping F&B Spa) to ensure seamless guest experiences.
- Handle VIP arrivals and special requests with professionalism and attention to detail.
- Monitor guest feedback and implement improvements to enhance satisfaction.
- Ensure compliance with safety security and financial procedures.
Qualifications :
- 23 years experience in a similar supervisory role within a fivestar luxury hotel or resort.
- Strong customer service focus and positive energetic demeanor.
- Excellent communication skills; fluency in English required. Additional languages a plus.
- Proficient in MS Office; familiarity with Property Management Systems (PMS) preferred.
- Ability to work flexible hours including shifts weekends and public holidays.
- Resilient under pressure and adaptable within a dynamic team environment.
- Strong teamwork skills positive attitude and supportive leadership approach.
- Must currently hold the position or have equivalent qualifications; trackable references required.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Access Control System
- Babysitting
- B2C
- Law
- Digital & Creative
- Entry Level Finance
About Company
In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more
