Guest Services Agent
Share
Job Location:
Luang Prabang - Laos
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities
- Welcome and register guests with a friendly demeanor and create a strong first impression.
- Handle check-in/check-out processes manage room reservations payments and billing queries accurately.
- Provide detailed information on hotel facilities promotions local attractions and transport options.
- Respond to guest inquiries requests and feedback promptly and courteously; escalate issues to management when needed.
- Collaborate with housekeeping maintenance F&B and other departments to ensure guest needs are met seamlessly.
- Manage front desk operations: wake-up calls messages mail handling key-card issuance and lost-and-found items.
- Assist with concierge services: arranging transport making reservations and supporting luggage handling or valet.
- Promote hotel services and upsell amenities to enhance guest satisfaction and revenue.
Qualifications :
- Strong customer service focus with a professional approachable demeanor.
- Prior experience in front office or guest service roles preferably within luxury or upscale hotels.
- Excellent communication skills in English required; additional languages are an advantage.
- Proficiency in MS Office; experience with Property Management Systems (e.g. Opera PMS) preferred.
- Ability to work flexible shifts including weekends and public holidays.
- Organized detail-oriented and adept at solving guest challenges under pressure.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more
