Employee Digital Experience Manager, Heartist Care FMX
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Job Location:
Issy-les-Moulineaux - France
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.
Our teams known as Heartists bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized memorable and sustainable experiences.
Here we create new ways to travel within each of our 5500 hotels connecting closely with our 100 million clients in 110 countries.
Here we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.
Here your scope will know no boundaries;
So join us and dare to make an impact on the world!
Here is where your greatest challenge awaits you:
The objective of this role is to drive the employee experience through optimal hardware and software provisioning and inventory management. Act as a product manager to ensure coherence across regions focusing on user needs. Collaborate with product teams to deliver seamless service.
Your mission:
1. Pain Point Resolution & Software Compliance
Automate ticket creation and ticket analysis
Analyze recurring issues to detect bug patterns on key applications
Define structure and governance for resolving systemic pain points
Ensure compliance and enhance overall employee software experience
2. Enhance IT support experience
Implement MS Teams as a channel and deploy a GenAI chatbot
Define SLAs and quality control process
Ensure proper usage of appointment booking and virtual queue features
Implement onboardings trainings & best practice sharing
Train IT Support teams
3. Product strategy
Define and maintain the product vision for employee hardware/software experience
Develop and enforce asset management policies tools and procedures
Coordinate with departments for efficient asset utilization
Monitor and report on asset availability performance and lifecycle
4. Hardware inventory
Diagnose inventory issues and propose solutions
Standardize reporting and train teams
Maintain accurate records of acquisition disposal and maintenance
Liaise with Finance for proper asset accounting
Critical issues in the job:
- Driving alignment with stakeholders in multiple regions
- Ensuring consistency and coherence across regional offices
- Balancing user-centricity with operational constraints
- Balancing standardization with local-specific requirements
Qualifications :
And you
- 3-5 years of experience in Customer Care and/or Product and/or Procurement or related field
- Business profile with information technology affinity
- Demonstrated success in implementing processes within multi-site or international environments
- Experience building or reinforcing a culture of service and accountability across diverse teams
- Assertiveness and influence
- User-centric mindset with focus on service excellence
- Self driven and autonomous
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to develop cross-functional leadership
- Fluency in English (required) and additional languages beneficial
Additional Information :
Accor dares to impact:
- the world
- Accor is committed to the world around us with a strong employer culture focused on the development of our 300000 talents.
- We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.
- your career:
- We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences.
- Training and career paths are defined both individually and collectively allowing us to grow together on a daily basis.
- Specifically at Accor Tech & Digital:
- Remote work in France and flexible work options: work from home our offices or even our hotels and coworking spaces.
- Every Wednesday afternoon dedicate your time to deep work and personal development.
- Work in a multicultural and English-speaking environment.
- Continuous improvement & training: Hackathons exceptional technology partnerships dedicated talent management and a dedicated training platform Digitech Academy & certifications.
and also
- ALL - Heartist Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide.
- Heartist for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours).
- An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities.
- Sustainable Mobility Package up to 600 for the use of green transportation or 75% coverage of Pass Navigo (public transportation pass).
- 10 meal vouchers.
- A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents.
- Attractive working conditions with collaborative workspaces restaurants and recreational and sports areas.
Your talent and motivation are our only selection criteria.
We value the richness of the diverse nationalities personalities and professional backgrounds.
We know how to adapt to the specific needs of our employees including those with disabilities.
We encourage all applications regardless of gender so go ahead and apply!
Recruitment is all about people!
Is this mission appealing to you Apply and we will offer you:
- A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you.
- An interview with the team manager responsible for the role you are interested in.
- For some roles you might also be required to complete an assessment (use case and motivation questionnaire.
- A final interview with our Human Resources team to discuss our Groups culture work environment training program career prospects as well as various benefits offered by the Group.
- A personalized feedback.
#accortechdigital
Remote Work :
No
Employment Type :
Full-time
Key Skills
- User Interface
- Competitive Analysis
- New Technologies
- Business developments
- Communication
- Content Management System
- Market Research
- Internet
- Youtube
- Digital Assets
- Digital strategy
- Social Channels
- Digital Forensics
- A/B Testing
- Analytics
About Company
Innovation. Inspiration. Emotion. We are 330,000+ hospitality Talents perfecting the art of welcome with passion, inspiring and designing new ways of connecting and experiencing the world. People are the heart of everything we do fostering authentic and meaningful connections, and c ... View more
