Services Manager Westfield Tuggerah (Secondment)

Your opportunity

We are seeking a Customer Services Manager to join the team at Westfield Tuggerah in a full-time secondment opportunity. Working closely with the Centre Manager this role plays a key part in delivering our Service Promise and creating moments that matter for our customers every day. You will help lead our Services teams ensuring seamless operations across our living destination. This role is ideal for someone ready to take the next step in their leadership career within a fast-paced customer-first environment.

Day-to-day you will be responsible for:

• Supporting the Centre Manager in leading the Services team and ensuring smooth operations across Concierge and Car Park
• Maintaining exceptional customer service standards and driving NPS performance
• Monitoring customer needs and ensuring service expectations are clearly understood and met
• Providing training coaching and ongoing support to team members on service standards
• Communicating effectively across multiple teams and platforms to ensure the customer always comes first

This role is a full-time secondment Monday to Friday and includes rotation into weekend shifts as part of a monthly Duty Manager roster with time off in lieu.

What setsyouapart

We are seeking a proactive hands-on leader who is passionate about customer service and thrives in a high-performing ever-changing environment. You will ideally bring proven leadership experience within a customer service or operations-focused setting and enjoy working autonomously while supporting and motivating a team.

You will be:

• Customer-focused consistently delivering service that meets and exceeds customer expectations
• Collaborative working effectively across teams and stakeholders to achieve shared outcomes
• Operationally excellent maintaining high standards across service delivery and daily operations
• Agile and innovative adapting quickly to change and continuously looking for better ways of working

About us

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business our team has the expertise to design construct operate manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thriving with us we promise to respect inspire and develop you and that you will do work that matters.

Diversity equity and inclusion underpins our culture and our vision is that Everyone Belongs. We foster a workplace experience where everyone feels valued supported and motivated to realise their full potential.

We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age gender ethnicity cultural background faith disability sexual orientation gender identity or life stage. If you require support or adjustments during the application process please contact us confidentially at .

We offer a range of unique benefits designed to support your wellbeing career development and lifestyle including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time) 18 weeks gender neutral paid parental leave for primary carers with no qualifying period and super paid for the duration of the leave period and free parking at your local Westfield destination.

Discover more aboutworking with us.

For more information or if you have any questions please email Natalie Papagiannis at

Applications close:12^th January 2026 (unless filled prior).