Data Analytics & AI Director Managed services Consult

Industry/Sector

Specialism

Management Level

Job Description & Summary

Translating the vision you set the tone and inspire others to follow. Your role is crucial in driving business growth shaping the direction of client engagements and mentoring the next generation of leaders. You are expected to be a guardian of PwCs reputation understanding that quality integrity inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network understanding tradeoffs and leveraging our collective strength.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:

• Lead in line with our values and brand.
• Develop new ideas solutions and structures; drive thought leadership.
• Solve problems by exploring multiple angles and using creativity encouraging others to do the same.
• Balance long-term short-term detail-oriented and big picture thinking.
• Make strategic choices and drive change by addressing system-level enablers.
• Promote technological advances creating an environment where people and technology thrive together.
• Identify gaps in the market and convert opportunities to success for the Firm.
• Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.

Job Description

Our Analytics and Insights Managed Services team brings a unique combination of industry expertise technology data management and managed services experience to create sustained outcomes for our clients and improve business performance. We empower companies to transform their approach to analytics and insights and optimizing processes for efficiency and client satisfaction. The role requires a deep understanding of IT services operational excellence and client-centric solutions.

Job Requirements and Preferences:

• Minimum Degree Required: Bachelors degree in information technology Data Science Computer Science Statistics or a related field (masters degree preferred)
• Minimum Years of Experience:
  • 20 year(s) with at least 5 years in a managerial or leadership role.
  • Proven experience in managing and leading large data analytics services for clients across different industries preferably within a managed services delivery or consulting environment
• Technical Skills: Experience and knowhow of working with a combination/subset tools and technologies listed below
  • Proficient with Data & Analytics architecture including modernization strategies and modern architectures like Data Lake data fabric Data Mesh
  • Proficient with Data & Analytics strategies and Good experience working with Chief Data Office team to build roadmaps strategies
  • Strong understanding of Data & Analytics services cloud platforms (e.g. AWS Azure GCP) like AWS Glue EMR ADF Redshift Synapse BigQuery etc and big data technologies (e.g. Hadoop Spark).
  • Hands on experience working with one of the native Data & Analytics services on AWS Azure and/or GCP along with snowflake Databricks and leading ETL tools and BI tools
  • Proficiency in data analytics tools (e.g. Power BI Tableau QlikView) Data Integration tools (ETL Informatica Talend Snowflake etc.) and programming languages (e.g. Python R SAS SQL).
  • Hands on with traditional Datawarehousing tools like Teradata Netezza etc
  • Familiarity with machine learning AI and automation in data analytics.
  • Certification in data-related disciplines preferred
• Leadership: Demonstrated ability to lead teams of 50 resources manage complex projects and deliver results.
• Strategy: Good experience strategizing the operations for the delivery team and guiding and mentoring the team helping them to grow
• Sales/Pre-Sales: Good experience with creating thought leadership ideas for Managed Services opportunities. Formulate new approaches and ways for working for Modern Data and analytics team. Lead pre-sales initiatives and support the sales with creating collaterals for RFP responses etc
• Communication: Excellent verbal and written communication skills with the ability to present complex information to non-technical stakeholders

Roles & Responsibilities:

• Demonstrates intimate abilities and/or a proven record of success as a team leader emphasizing the following:
  • Service Delivery Management:
    • Responsibly Lead end-to-end delivery of managed data analytics services to clients ensuring projects meet business requirements timelines and quality standards
    • Good Experience setting up Incident Management Problem Management processes for the engagement
    • Collaborate with cross-functional teams including data engineers data scientists and business analysts to deliver end-to-end solutions
    • Monitor manage & report service-level agreements (SLAs) and key performance indicators (KPIs).
    • Solid financial acumen with experience in budget management.
    • Problem-solving and decision-making skills with the ability to think strategically
  • Client Relationship Management:
    • Serve as the focal point for level client interactions maintaining strong relationships.
    • Manage client escalations and ensure timely resolution of issues.
    • Face of the team for strategic client discussions status meetings Governance and regular cadence with Client
  • Operational Excellence & practice growth:
    • Implement and oversee standardized processes workflows and best practices to ensure efficient operations.
    • Generate ideas to help build accelerators for Data & Analytics.
    • Utilize tools and systems for service monitoring reporting and automation to improve service delivery.
    • Drive innovation and automation in data integration processing analysis and reporting workflows
    • Keep up to date with industry trends emerging technologies and regulatory requirements impacting managed services.
  • Team Leadership & Development:
    • Lead and mentor a team of service managers and technical professionals to ensure high performance and continuous development.
    • Foster a culture of collaboration accountability and excellence within the team.
    • Ensure the team is trained in the latest industry best practices tools and methodologies.
    • Capacity Management experience with practice development strong understanding of agile practices cloud platforms and infrastructure management
  • Pre-Sales Experience:
    • Collaborate with sales teams to identify opportunities for growth and expansion of services.
    • Experience in solutioning of responses and operating model including Estimation frameworks content contribution solution architecture in responding to RFPs
  • Risk and Compliance:
    • Ensure data security privacy and compliance with relevant standards and regulations
    • Ensure all managed services are delivered in compliance with relevant regulatory requirements and industry standards.
    • Proactively identify and mitigate operational risks that could affect service delivery.

Travel Requirements

Job Posting End Date