Description| Job responsibility | - Customer Pulse End-to-End coordination with SM and customer for appointment Interview vendor alignment recording processing & liaison with Marketing for upload on social media
- Portal Application Managing End to end Operations of the KC CSO & Comms Portals
- Liaising with Vendor for bug fixing new development SSL SSO etc. of all the portals
- Coordination with various TTL IT teams
- Serve as liaison between stakeholders and vendor for new dev. etc. UCC CTA NPS and CE Quality Portals
- Interlocks with Internal & External stakeholders for various requirements
- Managing daily portal updates
- Managing vendor FTE work and output supervision & coordination
- Validation & vetting of CC appreciations on monthly basis
- Customer education tutorial video content creation coordination with vendor for AV and liaison with stakeholder & Marketing for upload/ release
- Reports & Analytics of KC portal & social media
- SCM & Vendor coordination eNFA Provision PR/PO & Invoice processing
- Social Media ideation for posts tracking & maintaining statistics
- FAQ & Knowledge module creation & validation
- Draft creation for Internal/ External communication SMS and WhatsApp scripts etc.
- Customer Communication release using Bulk Mail tool Campaigns like LCRM Rollback etc.
- Customer Communication notifications Campaigns like Outages Collections using SMS Gateway and WhatsApp for Business application
|
| Shift Working | Normal Shift | |
| |
| Key Customer | External Customers Internal Stakeholders & Partner/ Vendor | Internal teams IT Finance Marketing Product Vendors/ Partners |
| | | |
| Necessary | Preferred |
| Skills | - Customer-focused mindset with a commitment to delivering exceptional service.
- Customer centric and high focus on processes
- Strong technical aptitude and the ability to identify & liaison with respective teams for resolution
- Excellent communication and interpersonal skills
- Familiarity with relevant technologies tools and methodologies.
- Ability to work independently and collaboratively in a team environment.
- Project Management Ability to plan Projects and manage timelines
| - Sound Knowledge in Telecom or KM role in any industry
- Industry-Specific Knowledge Domain Expertise
- Understanding of Domain Technical & Software aspects of intranet portals pages UX/UI HTML & other Office tools
|
| . |
| Qualification | Bachelors degree in any stream | |
| . | . |
| Overall Work Experience | | |
- Minimum 4-5 years of experience in a similar role
| . |
| Behavioural Attributes | - Strong customer focus
- Good analytical skills
- Strong communication and interpersonal skills
- Identifying issues and problem solving
- Inclination towards innovation thinking & solutions
| |
| . | . |
DescriptionJob responsibilityCustomer Pulse End-to-End coordination with SM and customer for appointment Interview vendor alignment recording processing & liaison with Marketing for upload on social mediaPortal Application Managing End to end Operations of the KC CSO & Comms PortalsLiaising with V...
Description| Job responsibility | - Customer Pulse End-to-End coordination with SM and customer for appointment Interview vendor alignment recording processing & liaison with Marketing for upload on social media
- Portal Application Managing End to end Operations of the KC CSO & Comms Portals
- Liaising with Vendor for bug fixing new development SSL SSO etc. of all the portals
- Coordination with various TTL IT teams
- Serve as liaison between stakeholders and vendor for new dev. etc. UCC CTA NPS and CE Quality Portals
- Interlocks with Internal & External stakeholders for various requirements
- Managing daily portal updates
- Managing vendor FTE work and output supervision & coordination
- Validation & vetting of CC appreciations on monthly basis
- Customer education tutorial video content creation coordination with vendor for AV and liaison with stakeholder & Marketing for upload/ release
- Reports & Analytics of KC portal & social media
- SCM & Vendor coordination eNFA Provision PR/PO & Invoice processing
- Social Media ideation for posts tracking & maintaining statistics
- FAQ & Knowledge module creation & validation
- Draft creation for Internal/ External communication SMS and WhatsApp scripts etc.
- Customer Communication release using Bulk Mail tool Campaigns like LCRM Rollback etc.
- Customer Communication notifications Campaigns like Outages Collections using SMS Gateway and WhatsApp for Business application
|
| Shift Working | Normal Shift | |
| |
| Key Customer | External Customers Internal Stakeholders & Partner/ Vendor | Internal teams IT Finance Marketing Product Vendors/ Partners |
| | | |
| Necessary | Preferred |
| Skills | - Customer-focused mindset with a commitment to delivering exceptional service.
- Customer centric and high focus on processes
- Strong technical aptitude and the ability to identify & liaison with respective teams for resolution
- Excellent communication and interpersonal skills
- Familiarity with relevant technologies tools and methodologies.
- Ability to work independently and collaboratively in a team environment.
- Project Management Ability to plan Projects and manage timelines
| - Sound Knowledge in Telecom or KM role in any industry
- Industry-Specific Knowledge Domain Expertise
- Understanding of Domain Technical & Software aspects of intranet portals pages UX/UI HTML & other Office tools
|
| . |
| Qualification | Bachelors degree in any stream | |
| . | . |
| Overall Work Experience | | |
- Minimum 4-5 years of experience in a similar role
| . |
| Behavioural Attributes | - Strong customer focus
- Good analytical skills
- Strong communication and interpersonal skills
- Identifying issues and problem solving
- Inclination towards innovation thinking & solutions
| |
| . | . |
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Posted on:
8 hours ago
Vacancies:
1 Vacancy
