Customer Service Leader – Logistics & Transportation
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Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary in Monterrey NL
Customer Service Leader Logistics & Transportation
Monterrey Nuevo León Full-time
Logistics company with operations across Canada the United States and Mexico with active operations in Mexico is seeking a Customer Service Leader to coordinate and lead the Customer Service team within the logistics and transportation sector.
Position objective:
Lead the day-to-day operation of the Customer Service team ensuring high levels of customer satisfaction KPI compliance and effective communication between customers and internal teams.
Key responsibilities:
Coordinate and supervise the Customer Service team.
Maintain constant communication with customers account managers and internal departments.
Ensure service standards are met including transit times on-time pickups and deliveries.
Follow up on incidents and corrective action plans.
Collaborate in the development and execution of SOPs with the Quality team.
Coach develop and evaluate team members.
Analyze performance indicators to identify improvement opportunities.
Requirements:
Advanced English and Spanish (required).
Minimum of 3 years of experience in logistics/transportation and at least 1 year in a leadership role.
Knowledge of AS400 and McLeod (preferred).
Knowledge of CTPAT.
Strong leadership communication organizational and problem-solving skills.
Bachelors degree or equivalent experience in the logistics/transportation industry.
We offer:
Salary: $30000 MXN per month performance-based bonus
Full benefits
Job stability and professional growth
Excellent work environment
Apply through this platform and our team will contact you to continue the process.
Key Skills
- Javase
- Analysis
- Legal Operations
- Light Vehicle Driving
- Adobe Indesign
About Company
HQ Platinum nace como una división de Human Quality enfocada en el servicio de headhunting creada para conectar personal de altos niveles en posiciones específicas solicitadas por nuestros clientes.
