After Sales Representative with German
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Job Location:
Cluj-Napoca - Romania
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
As an After Sales Representative with German you will play a key role in delivering exceptional commercial services to AFAG customers. Your mission is to ensure smooth handling of complaints product returns and related processes while maintaining strong communication with clients and internal teams.
- Managing customer complaints and contacting various departments to provide a timely response to clients
- Taking responsibility for the entire complaint registration and processing process
- Providing information (via email or phone) related to complaint handling offering resolution timelines and resolving issues arising in the process
- Ensuring communication with the factory technical team and customer service for information and requests related to complaint resolution
- Requesting product pick-up and return from clients via collaborating transport companies
- Creating/ Doing & Requesting Credit notes validation from relevant people ensuring clear accurate and reliable information is provided for decision-making
- Following the product return process through completion maintaining constant communication with the client factory and transport company
- Contributing to continuous process improvement by sharing encountered difficulties with the team and proposing corrective and preventive actions followed by action plans coordinated with the direct manager
- Performing any other tasks assigned by the direct supervisor or management related to the job responsibilities or compliance with legal requirements
You build and deliver solutions that meet customer expectations. You create teamwork allowing others across the organization to achieve shared objectives. You adjust communication to fit the audience and the message. You deal constructively with problems that do not have clear solutions or outcomes.
University degree in technical or business administration fields
23 years of commercial experience (technical support customer support price offers after-sales)
Very good knowledge of German and English (written and spoken)
Good knowledge of MS Office ERP systems Internet
Customer-oriented attitude; good communication skills
Observational skills attention to detail proactive attitude
Ability to adapt to change and flexibility in task approach
Technical expertise is an advantage
Hungarian language skills are an advantage
Familiarity with Emersons commercial policies is an advantage
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
Required Experience:
IC
Key Skills
- Sales Experience
- B2B Sales
- Time Management
- Customer Service
- Cold Calling
- Retail Sales
- Territory Management
- Upselling
- Product Demos
- Outside Sales
- Medicare
- negotiation
About Company
Emerson has refocused its business portfolio to deliver solutions that bring greater value to our customers. About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-i ... View more
