Manager Business Operations

Altera Digital Health APAC

Manager Business Operations

Who are we

Altera Digital Health is a leading global healthcare IT provider and a subsidiary of Constellation Software Inc (CSI). Constellation Software a publicly traded company on the Toronto Stock Exchange is renowned for acquiring and managing vertical market software businesses.

At Altera we foster a unique culture rooted in our core valuesour unwavering commitment to respect discipline innovation and transparency guides every action we take. We have a range of clients across APAC using our own solutions such as our electronic health record (EHR) platform Sunrise as well as several third-party solutions we proudly resell into the region.

Our solutions are designed to help our clients improve performance and better leverage their software to create a more connected efficient and effective healthcare system.

Serving the APAC region from offices in Australia and Singapore our team drives impact through exceptional sales professional services and client support. This impact is supported by Alteras Client Success framework which is a cornerstone to achieving Alteras vision of enabling clinicians empowering patients and transforming healthcare organisations.

Ready to shape the future of healthcare Join us and make a difference!

The Manager Business Operations APAC plays a critical role in driving operational excellence and supporting strategic initiatives across the region. This position partners closely with APAC leadership and the Business Unit to ensure action plans are designed executed and monitored to enhance service quality operational efficiency and client satisfaction.

The ideal candidate is a proactive results-driven professional who works independently while fostering collaboration across all levels of the organisation. A key responsibility is partnering Department leaders and with the Project Management Office (PMO) to implement and refine processes that deliver continuous improvement and measurable outcomes.

While the Executive Vice President of APAC owns the P&L this role provides the analysis and process execution that underpin profitability and efficiency. Working with Department leaders and the PMO the Manager ensures optimal resource utilisation and delivers accurate timely data to inform strategic business decisions.

ESSENTIAL FUNCTIONS/MAJOR JOB RESPONSIBILITIES

• In collaboration with the PMO Department leads develop coordinate and manage comprehensive action plans aligned to regional and organisational objectives to improve processes services operational efficiencies and client satisfaction.
• Continually focus on improvement and efficiency driving a culture of operational excellence.
• Track and monitor the progress of strategic initiatives ensuring that milestones are met and desired outcomes achieved.
• Proactively identify gaps risks and opportunities for improvement escalating issues as appropriate.
• Follow up with accountable stakeholders to ensure timely delivery of commitments.
• In collaboration with the PMO and Department leads identify and prioritise resolution of bottlenecks risks inefficiencies and areas that are low performing.
• Develop measurable goals performance standards to be used to ensure effective client and business outcomes.
• In partnership with the PMO implement data reporting processes and dashboards that ensure effective visibility of progress or risk to goal achievement.
• In partnership with the PMO document and maintain standard operating procedures and process documentation.
• Analyse and summarise results and findings across a wide range of data including financial performance operational metrics and customer feedback to identify trends risks and improvement opportunities.
• Ensure data accuracy and integrity validating information prior to presentation to leadership for use in business decisions.
• Prepare clear concise and actionable reports and presentations for the APAC leadership team.
• Build and maintain effective working relationships with stakeholders across all levels of the organisation.
• Liaise with cross-functional teams within and outside the Business Unit to drive collaboration alignment and performance improvements.
• Facilitate meetings workshops and working sessions to progress initiatives and resolve issues.
• Communicate effectively with teams and senior leaders providing updates and recommendations with confidence and based on accurate data and analysis.
• Contribute to the preparation of strategic recommendations business cases and other as required.

Job Requirements

• Bachelors degree in Business Administration commerce finance or a related field preferred.
• Experience in Business operations general management project management or information management and analytics.
• Self-starter and highly motivated with the ability to work independently take initiative and drive outcomes without direct supervision.
• Collaborative and able to work in partnership having strong interpersonal skills with the ability to build rapport and work effectively with colleagues at all levels within a matrix organisation.
• Analytical mind-set: Detail orientated with strong critical thinking and problem-solving capabilities

At Altera were committed to a culture of belonging where everyone feels valued and respected. We welcome people from all walks of life to apply. Our hiring process is designed to allow you to showcase your strengths as well as give you an opportunity to know if we are the right fit.

We appreciate your interest and the time youve taken to apply. Please note that only shortlisted applicants will be contacted.

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