Quality Manager London
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Job Summary
Quality Manager - London
RED are an expanding international M&E consultancy with a proven track record in low energy design focused on providing excellent design solutions to clients.
Through our market leading technical expertise we enable the worlds digital infrastructure and develop the built environment whilst also helping clients realise ambitious plans for zero carbon-built environments. We cover the entire life cycle of any building project with our broad capability offering saving our clients time money and effort. Our approach is centred around listening to our clients and interacting energetically with our fellow project stakeholders. We add value with our people client service ethos global delivery strategy technical ability and attitude.
We now seek a fully experienced Quality Manager to be based in our London office.
Role Responsibilities
This role reports into the Head of Business Operations who leads on ISO Framework oversight and strategic alignment. The Quality Manager leads the ISO 9001-certified Quality Management System (QMS) with autonomy ensuring effective implementation continuous improvement and audit readiness. The role collaborates with ISO representatives ( 45001 and 50001) tomaintaincompliance and advance the Integrated Management System (IMS).
Management Systems
- Lead the maintenance implementation and continuous improvement of the ISO 9001 QMS.
- Collaborate with ISO Representatives to ensure obligations are met and documented.
- Support with coordination of 6-monthly Management Reviews preparing and collating input content/review materials and tracking progress on outputs.
- Review compliance frameworks gap analyses and risk registers to drive improvements.
Compliance & Risk
- Ensure resources for compliance with laws regulations and internal policies.
- Partner with teams to resolve non-compliances and build awareness of compliance obligations.
- Continuously monitor report and analyse compliance performance data trends and key risk indicators (KRIs) to proactively identify risks and improvement opportunities.
- Support incident investigations and root cause analysis embedding lessons learned into the management system and future practices.
- Coordinate and manage external audits ensuring timely preparation documentation and follow-up actions to maintain ISO certifications.
Data Governance
- Provide occasional input to data governance activitiesas needed.
Project Delivery Support
- Leadthe globalinternal ISOauditsfor business and project delivery.
- Lead the global internal ISO audit programme for business and project delivery processes identifying gaps and driving improvements.
- Support function and project teams in adhering to established procedures and standards.
- Deliver impactful training awareness sessions and inductions.
- Coordinate Project Management Clinics including scheduling communications securing speakers and presenting on key topics.
- Manage customer satisfaction surveys.
- Contribute to transitioning project delivery procedures into Planisware.
Strategic Collaboration & Leadership
- Collaborate with the Director of Quality Engineering & Delivery on delivery processmonitoringand improvements.
- The Head of Business Operations leads on ISO Framework oversight strategic alignment and chairs Management Reviews. The Quality Manager provides operational support for coordinating the review and participates in the meeting as the Quality Management System representative.
Role Requirements
- Minimum of 58 years experience in a senior quality management or compliance role with a proventrack recordin leading management systems and driving continuous improvement.
- Extensive experience developing implementing and managing ISO Management Systems particularly ISO 9001 (Quality).
- Knowledge of other ISO standards: ISO .
- Certified ISO 9001 Lead Auditor with demonstrated ability to plan conduct and manage internal and external audits.
- Expertisein audit readiness and lifecycle management including corrective action tracking and embedding lessons learned.
- Experience supporting or leading project management activities; formal qualification (e.g. PRINCE2 PMP) is desirable but not essential.
- Advanced knowledge of ISO standards QMS and compliance frameworks
- Strong stakeholder management influencing and communication skills
- Proven ability in process improvement delivery assurance and audit management
- Analytical and detail-oriented withexpertisein data analysis and reporting
- Familiar with data governance GDPR and project management principles
- Skilled in training prioritisation and driving continuous improvement
- Background in consulting or construction preferred
- Good understanding of international working and business operations of a global consultancy
Benefits
RED offers a variety of benefits including but not limited to:
- 23 days annual leave rising to 28 days annual leave over 5 years service
- Holiday purchase and buy back scheme
- Hybrid Working
- Contributory company pension scheme
- Healthcare Scheme (Company funded cover is dependant on level)
- Non-contractual bonus awards
- Training sponsorship
- Charity volunteering leave
- Wellness days/ initiatives.
- Salary commensurate with experience.
- Our people work in friendly teams with a collaborative approach and mentoring support from talented leaders.
- We offer a comprehensive benefits package and are an equal opportunities employer.
*This role will ideally suit those with the right to live & work in the UK without restrictions as we are unable to offer sponsorship at the present time.
RED is a company of Tractebel.
Required Experience:
Manager
Key Skills
- APQP
- Quality Assurance
- ISO 9001
- Lean Six Sigma
- PPAP
- Root cause Analysis
- ISO 13485
- Quality Systems
- Quality Control
- Quality Management
- As9100
- Manufacturing
About Company
We are ENGIE, a supplier of energy for homes and businesses, both in the UK and abroad. Our name might be new to you, but we've been around for quite a while. And in that time, we've achieved some pretty big things here in the UK
