APS6 - Software Support Developer Information Technology and Data Division

The department supports workplace diversity and values the contribution of people from diverse backgrounds. We encourage applications from Aboriginal and/or Torres Strait Islander peoples people with disability people with cultural and linguistic diversity and LGBTQIA people. The department is committed to achieving gender equality and in particular supporting womens progression into senior leadership.

The opportunity we have available

Organised within the departments Chief Operating Officer Group the Information Technology and Data Divisions (ITDD) purpose is to connect people and technology empowering the department to excel.

ITDD is responsible for the consolidated provision and support of stable and secure IT Systems applications and services to all department users across all States and Territories including our Indian Ocean Territories and Norfolk Island as well as supporting seven Ministerial offices six Groups and coordination with portfolio entities.

The division provides the digital collaboration and communications tools necessary to connect a geographically dispersed workforce and to optimise hybrid working arrangements. We manage industry and public facing digital systems deliver desktop services to over 2200 staff support over 30 office locations across Australia and oversee the departments cyber security capability.

The advertised position is for an APS6 to join our ICT Operations Team as the Software Support Developer to provide the systems maintenance operational support vendor management business engagement and updates for key department systems. This role is critical in ensuring the departments business applications remain reliable secure and fit-for-purpose to meet business needs.

What will you do

The role is varied and dynamic but typical duties include:

• Provide technical and operational support and act as a subject matter expert (SME) for a range of business applications.
• Support maintain and enhance bespoke applications to ensure they operate securely and efficiently in alignment with the departments goals.
• Assist with system configuration troubleshooting and issue resolution.
• Troubleshoot application and data issues in a complex integrated environment.
• Monitor system performance identify issues and recommend improvements to enhance efficiency and user experience.
• Liaise with software vendors and internal IT teams to resolve technical issues.
• Develop and maintain system support documentation standard operating procedures and knowledge base articles.
• Engage with internal business areas to gather feedback identify issues and support training activities.
• Support security compliance and vulnerability management activities across systems.
• Contribute to project activities where systems require enhancement migration or integration.

Who are we looking for

The successful candidate for this position will be able to demonstrate their capability against the APS6 Work level standards.

The successful candidate will have an eagerness to learn and develop within the role have an enthusiastic nature and be a team player.

To be successful in this role you will need to ideally demonstrate:

• Strong analytical conceptual and problem-solving skills with the ability to troubleshoot complex issues identify patterns and develop logical solutions.
• Sound understanding of data integrity security backup practices and the management of sensitive and confidential information.
• Proactive problem-solving skills and a commitment to continuous improvement.
• Excellent stakeholder engagement skills with the ability to communicate technical information clearly to non-technical audiences.
• Demonstrated experience leading initiatives to facilitate innovative ways for software solutions to be used to deliver improved customer experience and business improvement.
• Knowledge of or ability to quickly learn the functionality of department-specific applications listed.
• Tertiary qualification in Information Technology or a related field and/or equivalent demonstrated experience.
• ITIL v4 certification or experience working in an ITIL environment.
• Experience with Microsoft Desktop Platforms SharePoint administration database management or Dynamics CRM.
• Experience developing business applications utilising some of the following technologies and services:
  • Microsoft Dynamics 365
  • Microsoft Power Platform
  • Azure DevOps
  • Azure B2C
  • Other Azure services
  • REST APIs

RecruitAbility minimum requirements

Minimum requirements for this role include:

• Experience Development / Support.
• Experience with Database Management / Support.
• Ability to troubleshoot and support cloud/webservice-based applications.
• Understanding of HTML CSS and web-based technologies.
• Strong communication skills and the ability to work effectively in a collaborative team.
• Ability to provide timely and concise advice to inform and support executive decision making.
• Ability to establish and maintain key strategic relationships with a broad range of stakeholders.

RecruitAbility is a scheme which aims to attract and develop applicants with disability and also facilitate cultural changes in selection panels and agency recruitment.

Job applicants with disability who met the requirements are advanced to the next stage of the selection process:

• Opt into the scheme
• Declare they have a disability and
• Meet the minimum requirements of a vacancy advertised in the scheme

More information can be found atRecruitAbility scheme: A guide for applicants Australian Public Service Commission.

What else can we offer

We strive to create a supportive workplace where your contribution is valued and you can pursue your professional passions while we invest in your development. Our employment conditions are outlined in our Enterprise Agreement which includes:

• 15.4% employer contribution to superannuation
• Tertiary study schemes and professional development
• Flexible working arrangements including home-based work

Eligibility requirements

Employment with the Department of Infrastructure Transport Regional Development Communications Sport and the Arts is subject to conditions prescribed within the Public Service Act 1999 including:

• Citizenship: candidates must be an Australian citizen at the time of submitting your application.
• Health Assessment: The preferred candidate may be required to undergo a medical examination conducted by the departments preferred medical provider.
• Security Clearance: The successful candidate must be able to obtain and/or maintain a security clearance at NV1. You must be willing to disclose all relevant and required information. You must have lived in Australia or have a checkable background for at least the preceding five years for Baseline Vetting clearances. More information on the security clearance vetting process is available on the Australian Government Security Vetting Agency (AGSVA) website.
• Police check: The successful candidate must satisfactory complete an Australian Federal Police criminal history check.
• Integrity and Performance check: The successful candidate must satisfy the requirements in an Integrity and Performance check which is completed by your most recent employer.

Timeline and assessment

A selection panel will be established to assess your suitability against the advertised role.

If a merit pool is established it will be valid for 18 months from date it first appeared in the APS Gazette.

Applications open: 18 December 2025

Applications close: 20 January 2026

Application shortlisting: 26 January 2026

Further assessments: 6 February 2026

Selection report finalised: 20 February 2026

Offers and announcements: 27 February 2026

The above is indicative only please reach out to the contact person if you have any questions on the recruitment process or timeframes.

Your application will be assessed against the requirements of the job and the Work level standards. Once the entire applicant pool has been assessed the panel will create a shortlist of applicants. If your application is shortlisted you may be asked to undertake further assessment this may include work sample testing interviews and reference checks.

How to apply

Applications for this opportunity close at 11.59pm AEDT Tuesday 20 January 2026

In applying for this position you are not required to address individual selection criteria. Rather you should provide in a PDF document a statement of no more than no more than 2 (two) pages outlining your background capabilities and experiences and how these align with the advertised role.

You should also provide a tailored CV in PDF no more than 3 (three) pages. The capabilities and behaviours required to be successful for this role are identified in the Who are we looking for section.

Your application should be received through the departments online recruitment system. Applications via Indeed will not be accepted.

If you experience any issues with the system please contact the recruitment team onor via email at to discuss an alternative way to submit your application.

Please advise the contact officer if you require reasonable adjustments throughout the recruitment process. The department is committed to the accessibility of our systems. If you identify as someone with disability and you require accessibility assistance or more information please email

Work with us. Apply now!