Product Designer

(Principal Associate level - IC)

At Capital One were building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank Capital One is on a mission to help our customers succeed by bringing ingenuity simplicity and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. Were succeeding because theyre succeeding.

We are currently seeking a Product Designer to join our Card Servicing Experience design team. We design the experiences and tools that help our servicing associates help our customers or help our customers help themselves. The work we do ensures customers can easily navigate any question or problem they have along their journey with us no matter which path they follow.

This Product Designer will combine their craft expertise with an understanding of our customers and the business to co-create innovative solutions to complex problems. You will oversee work on our agent platform and its associated design system and governance processes ensuring that when we expand our product feature set we do so in a methodical systematic way. Were looking for a designer who will take a systems-mindset to defining and deploying consistent reusable componentry and patterns across our product portfolio. This designer gets excited by enabling fellow design and product partners with the documentation needed to leverage contribute to scale and evolve our library.

Here are some of the expected competencies for this role:

Product Design Expertise: Leverage deep expertise in product design and skills across interaction visual and service design to elevate the quality and maturity of the design practice at Capital One; in collaboration with cross-functional partners use appropriate tools platforms frameworks and design systems and work with teams to create artifacts that may include journey maps blueprints high-fidelity designs and prototypes

Design System Expertise: Apply a deep understanding of Figmas advanced design system features to:

• Expertly build and maintain robust scalable components with nested instances variants text-properties booleans and interactive components

• Document component tech specs and usage guidelines like dos donts accessibility guidance and usage examples

• Create responsive components and documentation via auto layout constraints and interactive connections.

• Effectively apply atomic design methodology to ensure proper level of inheritance throughout our design system

• Efficiently organize and publish new versions of our design library and suite of documentation via branching controls with a risk-adverse mindset

• Provide a single source of design truth by managing access and ensure version control

Human-Centered: Champion the customer through the design process leveraging critical-thinking skills that factor in data research insights scalability tech constraints and feedback

Business-Focused: Understand and apply business and customer strategy facilitate design process activities with team and partners negotiating customer needs and business goals for harmonious outcomes

Problem-Solving: Actively build an understanding of the potential of tech and data capabilities and emerging technologies and use this knowledge to inform work identify new opportunities and help your team navigate technical limitations

Collaboration: Foster relationships with partners and continuously expand your network listening to diverse points of view and collaborating with an informed perspective to influence outcomes break down silos and gain alignment.

• Collaborate with designers across various teams to validate new components and evolve existing ones

• Partner mentor and teach other designers who contribute to the design system.

• Partner with Product Owners to prioritize roadmaps

• Collaborate with our Tech team to ensure the Design and Tech libraries are in-sync.

• Perform Quality Assurance (QA) on the technical build of design system components and documentation

Communication: Present work to audiences across levels and job functions using a human-centered approach that integrates design frameworks data and research insights to effectively articulate insights and design decisions

• Through governance provide action-oriented guidance and approval for teams leveraging our design system

• Share important announcements to the community regarding our design system and processes

The ideal candidate has a strong portfolio demonstrating their process results and impact.

Basic Qualifications

• At least 3 years of experience in a Product Design role

• At least 3 years of experience with design and prototyping tools such as Figma

• Experience leading a design system

Preferred Qualifications

• At least 4 years of experience in a Product Design role

• At least 4 years of experience with design and prototyping tools such as Figma

• At least 4 years of experience collaborating with product tech and business partners

• At least 4 years of experience working with an established design system

• Experience working in heavily regulated data heavy problem spaces

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).