Analyst, IT Support
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Job Location:
Gainesville, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT financial and HR business services to all business areas within the company.
What we offer you
- Medical Rx Dental Disability Life Insurance Flexible Spending Accounts
- Retirement Savings
- Education Assistance
- Bonus Plan Eligibility
- Parental Leave
Job Summary
The Analyst IT Support is responsible for maintaining the health and smooth operation of the computer systems infrastructure and locally supported business applications at Hydros locations. This role ensures adherence to Hydros Global IT Architecture Standards and Operational Processes. This position reports to the Senior Lead ITS Analyst.
What you will be doing
- Serve as the locations representative of GNV IT to business users for all computer systems.
- Installing or assisting in the installation of computer hardware operating systems applications and any other IT infrastructure components used at the above location(s).
- Monitoring and maintaining location-specific computer systems networks and applications in compliance with Central and Local IT Operational Practices.
- Actively participate in incident resolution by following prescribed procedure and workflows.
- Collaborating with global support teams to resolve both IT infrastructure and application-related issues.
- Providing IT infrastructure support and participating in the roll-out of new applications.
- Prioritizing tasks and operating in compliance with GBS IT Service Level Agreements.
What will make you successful
Required Education/Experience:
- Bachelors Degree in IT-related field Computer Science Engineering or the equivalent of 10 years of work experience.
- Minimum of 7 years of experience in IT Technical Support.
- Minimum of 7 years of experience working with PC hardware operating systems and software packages including Microsoft Office 365 applications.
- Minimum of 7 years working with LAN infrastructure.
- Minimum of 7 years of experience with printers used in manufacturing environments and Wi-Fi technologies.
Preferred Skills/Qualifications:
- Experience in a manufacturing environment is preferred.
- Additional knowledge of IT infrastructure and business applications preferred.
- Excellent communication skills.
- Strong organizational and time-management skills.
Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race sex sexual orientation gender identity religion national origin ancestry age disability veteran status marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us.
If you need an accommodation in order to complete the application please contact Hydro Recruiting via email at
Required Experience:
IC
Key Skills
- Baan
- English Language
- Ideas
- Access
- Games
- Application Management
About Company
Hydro is a leading aluminium and renewable energy company that builds businesses and partnerships for a more sustainable future. We have 33,000 employees in more than 140 locations and 40 countries.
