Altria Windows 11 Lab IT Deskside Support

Richmond, VA - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients who is a global leader in analytical testing deliver a comprehensive portfolio of complete solutions - systems software consumables and on-site and online services - with one overarching purpose: to help make the world healthier cleaner and more sustainable.

Job Title: Altria Windows 11 Lab IT Deskside Support

Duration: 6 Months

Location: Richmond VA 23219

Job Type: Temporary Assignment

Work Type: Onsite

Job Description:

Summary:

The WIN 11 Analyst is responsible for the Windows 11 migration activities at a clients facility.
Candidate must be an outgoing individual and who has experience in a deskside or LabIT environment

RESPONSIBILITIES

Build and maintain a working relationship with Lab Owners IT Teams and Management.
Update the physical inventory of lab equipment PCs software and any other information pertinent to the environment
Collaborates with clients project management team to assure a seamless migration
Migrate computers and software per the PKI Windows 10 documentation Document procedures policies troubleshooting and best practices
Coordinates and works with outside vendors with migrations.
Maintain daily project related communications with the Windows 10 team
Participate in daily project scrum meetings
Listens actively and communicates promptly and effectively with users and the Windows 10 management team.
Provides timely follow-up.
Escalates migration issues to the project manager.
Professionalism excellent listening skills superior analytical skills great verbal and written communication skills
Ability to manage ones time with minimal supervision to achieve objectives

REQUIREMENTS

Bachelors degree in computer science or a minimum of 3-5 years of relevant professional deskside experience
Demonstrated Leadership abilities and be achievement oriented.
Excellent analytical and problem-solving skills combined with the ability to provide quick resolution to problems.
Strong verbal and written communication skills.
Must be customer service orientated and believe in teamwork collaboration adaptability and Initiative.
Problem solving skills to resolve issues.

Basic Qualifications:

Bachelors Degree with 3 plus years experience in deskside support or lab IT environment OR
Associates degree with 3 plus years experience in deskside support or lab IT environment OR
High School Diploma or equivalent with 5 plus years experience in deskside support or lab IT environment

Critical Skills:

Excellent customer service skills complemented by an ability to listen to and interpret client requests.
Ability to troubleshoot Lab IT desktop technology issues.
Strong verbal and written communication skills.
Ability to identify track and complete tasks for multiple projects under prescribed timeframes.
A proven self-motivational work ethic with the ability to work independently manage time and schedule workload to meet deadlines and customer needs.
Excellent analytical and problem-solving skills.
Detail oriented and able to follow written documentation for task execution.
Ability to multitask and support various groups of users.

Preferred Qualifications:

Experience in a Deskside support
Experience with Lab IT support of scientific instrumentation
Experience in Life Science environment

Working Environment:

Must be able to work in a laboratory controlled environments requiring personal protective equipment (e.g. lab coat safety glasses etc.) in laboratory.
Job pace may be fast and job completion demands may be high.
Must be able to remain in a stationary position more than 25% of the time.
The person needs to occasionally move between labs corridors adjoining rooms and buildings onsite.
Frequently operate on instruments objects tools or controls which will require regular bending squatting stretching and reaching in order to perform in a service function.
Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
Specific vision abilities required by this position include without limitation the ability to observe details at close range distance vision color vision peripheral vision depth perception and ability to adjust focus in order to perform the essential service functions of this position.
Occasionally operates a computer and other office machinery such as a calculator copy machine and computer printer.
Employee may be required to handle hazardous waste according to local state and federal regulations.
Duties may include identifying handling generating accumulating storing and labeling hazardous waste.
Potential risk to lab-based hazards including but not limited to extreme temperature biological materials and hazardous chemicals.
May be required to complete Medical Clearance Respiratory Protection Training and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients who is a global leader in analytical testing deliver a comprehensive portfolio o...