Senior AI Architect in Customer Services Applications Innovations team

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

What youll build

• Design and integrate ecosystems of business applications AI agents extensions workflows and domain-specific services to ensure seamless interoperability across SAP S/4HANA BTP and customer-facing landscapes.
• Own the design and delivery of cloud-native SAP BTP and AI architectures building production-ready components extension services event-driven integrations and role-based experiences.
• Translate business requirements into scalable AI agent patterns such as retrieval-augmented workflows tool-calling agents and domain-grounded copilots for global engagements.
• Develop reusable platform components including vector stores multitenant CAP services integration APIs governance layers and operational toolchains to standardize AI-enabled solutions.
• Ensure compliance with SAP standards for security privacy auditability and performance while implementing CI/CD observability automated testing and incident response processes.
• Collaborate with product owners architects UX designers developers and customer-facing teams to align capabilities resolve integration challenges and drive consistent solution patterns.
• Communicate complex architecture concepts in clear business value terms for non-technical stakeholders.
• Mentor junior engineers through pairing design reviews and architectural guidance to improve quality and maintainability.

The role provides high-impact visibility shaping enterprise-wide patterns and influencing how internal teams deliver services with early access to SAP assets APIs and datasets to accelerate real solution development.

What youll bring

• 5 years of professional experience designing cloud-based architectures.
• Hands-on experience architecting hybrid SAP cloud landscapes (BTP Cloud Foundry S/4HANA Private Cloud ABAP external APIs CloudConnector).
• Professional experience implementing or architecting SAPUI5 / SAP Fiori for Web including integration of data services (OData/Rest) via BTP destination service.
• Professional experience implementing or architecting SAP CAP () services.
• Professional experience with SAP HANA Cloud including HANA Cloud Admin Console and HDI container creation for CAP integration.
• Experience with administering SAP BTP Cockpit (entitlements users spaces service instances) in Cloud Foundry.
• Experience managing CI/CD pipelines preferably with GitHub Actions.
• Experience building automated test strategies (vulnerability scanning unit/UI/API tests accessibility tests).
• Professional experience working with LLMs and respective APIs (OpenAI Llama etc.) as well as agentic AI frameworks (LangGraph n8n..) including basic understanding or experience with MCP and A2A standards.
• Fluent clear business English strong communication skills and the ability to articulate technical concepts to mixed audiences.

Nice-to-have

• Experience designing or interpreting TAM-based solution diagrams (block and sequence diagrams).
• Experience with additional web frameworks (React Angular Svelte etc.) and corresponding design tools like Figma.
• Experience with SAP Event Mesh or event-driven architectures in general SAP BTP Kyma Environment or SAP Business Data Cloud / Datasphere.
• Experience with SAP BTP Kyma environment.
• Experience with SAP AI standard products like AI Core SAP Generative AI Hub Joule Joule Studio..
• Experience in SAFe environments for example working within an Agile Release Train.
• German language skills (B1) as well as geographic proximity to Germany/Walldorf and willingness to travel to SAP offices.

Where youll belong

Youll join SAPs Internal Customer Services Applications & Innovations (CSAI) team a cross-functional group that builds applications platform integrations and agentic frameworks to empower business teams in delivering customer services. We foster a positive psychologically safe environment focused on continuous learning experimentation and evidence-based decisions. Our agile pods of architects engineers designers and product owners collaborate in short cycles applying shared practices like CI/CD IaC security reviews and observability. The work is hands-on and delivery-driven blending curiosity for modern AI and LLM patterns with pragmatic attention to cost latency privacy and compliance.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 438870 Work Area: Software-Development Operations Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid