Join Our Inbound Customer Claims Team as a Claims Specialist!

Start Date: ASAP
Location: Brisbane
Duration: 6-Month Maximum Term Contract
Role Type: Full-time - Monday to Friday

At Suncorp were committed to being there for our customers in the moments that matter most.

Our Inbound Customer Claims team is the first point of contact for customers reporting new claims. We understand that accidents or incidents can be stressful and our goal is to make their first experience with us easy clear and reassuring.

Why Youll Love Working at Suncorp
When you join Suncorp youre not just taking on a job - youre embarking on a career with a company that values your growth well-being and success. Heres what we offer:

Salary: Competitive Annual Salary Performance Based Incentives

Leave Benefits - Annual leave Flexible leave personal leave loyalty leave and parental leave (20 weeks full pay or 40 weeks half pay).

Hybrid Working: Work where you thrive with our flexible blend of on-site and at home work arrangements.

Work-Life Balance: Ensure you have the time and support you need to thrive both personally and professionally

Staff Discounts: Access to exclusive discounts on Suncorp Insurance Brands such as AAMI Shannons Apia & more. As well as offers from over 400 top retailers.

Reward & recognition programs: We celebrate your hard work and achievements!

Career Development: We prioritize your career development offering ongoing training growth opportunities and the support you need to reach your full potential.

Reputable Employer - National trusted company with an inclusive and diverse workplace.

Community Engagement - Involvement in Charity events like Spirit to Cure.

What Youll Do

Inbound Call Handling: Youll be the first point of contact for customers getting in touch to lodge new claims - a key part of their journey with us. Youll take incoming calls to ensure all of the details are gathered correctly.

Clear Empathetic Communication: Provide a calm confident voice to customers during their first call. Youll ensure every caller feels heard understood and supported.

Efficient Data Entry: Accurately capture claim details in real time while on the call ensuring all information is complete and correctly referred for processing.

First-Contact Accuracy: Get it right the first time - ensure that every claim is logged correctly to support a smooth and efficient claims journey for the customer.

Contribute To Our Service Promise: Be part of the team that delivers fast accurate and caring service - helping customers start their claims quickly and confidently.

What Youll Bring

Phone-Based Customer Service Experience: Proven background in handling inbound customer calls in a fast-paced environment.

Strong Communication Skills: Clear professional and friendly phone manner.

Empathy & Composure: The ability to handle sensitive or emotional calls with understanding and professionalism.

Attention to Detail: Strong focus on accuracy when capturing customer and claim information.

Adaptability: Comfort working in a structured high-volume call environment.

Self-Motivation: A proactive positive attitude and willingness to learn and develop.

Hours & Training

Youll work Monday to Friday 37.5 hours per week and will be rostered to start your shift anytime between 7:00am - 10:00am

To set you up for success youll undergo 35 weeks of full-time onsite training Monday to Friday at your relevant office.

Working from Home

After training youll have the option to work from home as part of our hybrid work model subject to leader discretion. To be eligible for this you must have:

A home phone line or VOIP connection

A reliable internet connection

Dual monitors a mouse and a webcam

An ergonomic workstation with a desk and chair in a quiet space

Up-to-date anti-virus software

If this sounds like the opportunity you have been looking for apply today. Chase the sun apply online today.

At Suncorp we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected. We are passionate about inspiring our people by creating a diverse accessible and inclusive culture offering flexible work career development and internal mobility and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation.

Advertised: 05 Feb 2026 AUS Eastern Daylight Time
Applications close: 15 Feb 2026 AUS Eastern Daylight Time