Application Support Specialist

In this role youll take ownership of the operations support and continuous improvement of major enterprise industrial applications. Youll bring a strong technical background at least 5 years in application support and the ability to proactively monitor troubleshoot and resolve issues across a diverse environment using incident and change management ITIL practices. Youll work closely with vendors product owners cloud engineers and security teams contributing to lifecycle management and system enhancements following the software development lifecycle within an agile delivery model.

If youre passionate about service excellence exciting your customers and lifting platform resilience this role provides the challenge support and growth opportunities youre looking for.

Responsibilities

Operational Excellence

• Ensuring applications operate reliably and meet service levels aligned with ITIL and business criticality
• Proactive monitoring incident triage troubleshooting and lifecycle management.
• Managing upgrades deployments and decommissioning aligned to vendor roadmaps.
• Building strong relationships with vendors platform owners and users.
• Maintaining documentation knowledge bases and technical runbooks.
• Providing oncall support for critical afterhours incidents.
• Identifying opportunities for automation and continuous service improvement.

Agile Delivery

• Participating in design build test and release processes for platform enhancements.
• Contributing as a key technical resource within a crossfunctional agile team.
• Preparing requirements design documents test plans and asbuilt artefacts.
• Supporting delivery of major multistream programs and solution assessments.
• Providing technical input for training materials and platform readiness.

Strategy & Architecture

• Contributing to architectural patterns and building blocks.
• Ensuring changes align with enterprise architecture principles.
• Supporting technology strategy platform roadmaps and architecture forums.

Quality & Cyber Security

• Working closely with cyber teams to meet security strategy and remediate gaps.
• Maintaining security baselines: patching Disaster Recovery (DR) Identity and Access. Management (IAM) data protection & vulnerability management.
• Supporting audits risk assessments and compliance reporting.
• Improving platform resilience by defining and executing technical controls.

Qualifications :

About you:

• 5 years experience supporting large-scale operationally critical systems running the operations 24 x 7
• Strong handson experience with:
  • SQL Server Oracle Azure SQL Dataverse.
  • Supporting and deploying Commercial Off The Shelf (COTS) vendor platforms.
  • API-driven architectures SSIS Azure Data Factory & SQL development.
  • Windows Server IIS SOE Active Directory Group Policy SCCM packaging.
  • Cloud (Azure strongly preferred): app hosting databases virtualisation.
  • Troubleshooting across middleware infrastructure and security layers.
  • Documentation (Confluence or similar) source control (Bitbucket or similar).
  • Knowledgesharing and stakeholder management.
  • Strong preference: Power Platform AVEVA PI system experience.
• ITIL knowledge (incident/problem/change management).
• Experience across both agile and waterfall environments.
• Solid understanding of systems architecture configuration & cloud migration.
• A strong desire to upskill and learn new technologies.

Additional Information :

About Viva Energy 

Join a team that values diversity. Viva Energy is a great place to be yourself. We believe in our people trust in their positive intentions and empower everyone to amplify their voice across the business. We value inclusion because thats how we get the best outcomes. 

Awarded the WGEA Employer of Choice for Gender Equality for the past five years highlights that we are driven by our people and continuing our focus on making Viva Energy reflect the ever-changing face of Australia.  

We welcome applicants from diverse backgrounds including Aboriginal and Torres Strait Islander people and encourage and support diversity in our traditional and non-traditional roles.

At Viva Energy Australia we believe flexibility is the new normal. We are open to flexibility options including hybrid part-time job-share and flexibility in start and finish times. We are happy to explore what this could look like for you during the recruitment process. 

Please note: This role is being sourced through VIVA Energy Australia therefore we will not be accepting applications via external recruitment agencies.

Only applications from candidates who hold full working rights for employment in Australia will be considered.

Applications close: Monday 23 February 2026

Remote Work :

No

Employment Type :

Contract