Events & Business Support Manager

General Knowledge and Skill Requirements:

Event Planning & Management

• Plan schedule and execute client-facing company events including customer appreciation events conferences trade shows open houses and product launches.
• Develop and manage detailed event project plans budgets timelines and logistics.
• Coordinate with vendors venues and internal stakeholders to ensure seamless execution.
• Manage on-site event execution including setup registration coordination and breakdown.
• Serve as an active member of the Employee Engagement Committee holding a permanent seat on the Events Board coordinating with committee members and department leads on internal events and Stowers Foundation initiatives.
• Partner with the Marketing Manager to analyze event data and metrics ensuring strategies are executed effectively and ROI is achieved.
• Partner with the Employee Engagement and Experience Manager to execute internal events that align with HR strategic plans and organizational goals.
• Partner with Talent Acquisition Manager to execute recruitment events that drive talent attraction and retention strategies.

Executive Business Support

• Serve as a champion for client experience excellence across the organization.
• Partner with the VP of Product Support and Sr. VP of Sales & Rental to implement meaningful engagement touchpoints throughout the client lifecycle to enhance satisfaction loyalty and long-term partnerships.
• Coordinate and conduct customer interviews to gather insights feedback and testimonials that inform strategy and continuous improvement.
• Organize customer roundtables and focus groups at company events to foster dialogue strengthen relationships and gather actionable feedback.
• Collaborate with Sales Operations and Marketing to ensure client-facing initiatives reflect customer needs and align with business goals.

Brand & Communications

• Ensure all events and experiences reflect the brands tone image and standards.
• Partner with marketing and department stakeholders to develop promotional materials and campaigns to support events.
• Craft post-event reports and client follow-ups to drive future engagement and business opportunities.

Metrics & Reporting

• Track and analyze event ROI and client satisfaction metrics.
• Prepare presentations and summaries for leadership offering insights and recommendations.

Leadership Responsibilities:

While this role does not currently include direct reports the Events & Business Support Manager will:

• Lead end-to-end planning and execution of both client-facing and Employee Engagement Committee Board Approved internal events from strategy development to flawless implementation.
• Collaborate cross-functionally to ensure all events and experience initiatives align with company goals culture and customer expectations.
• Identify and implement improvements in event planning processes client experience strategies and engagement programs.
• Leverage data and feedback to inform event strategies enhance client satisfaction and drive continuous improvement.
• Clearly communicate objectives timelines and results to stakeholders at all levels ensuring transparency and alignment throughout event initiatives.

Physical and Mental Requirements:

• Ability to sit for extended periods and operate a computer and other office equipment.
• Clear and understandable speaking voice for telephone and virtual communication.
• Ability to lift objects up to 25 pounds.
• Occasional stooping kneeling or crouching.
• Correctable vision and hearing required for communication and computer use.

Work Environment:

Most work is conducted in a comfortable office environment but exposure to site conditions may also occur. Personal protective equipment must be worn in areas as required. Although the work usually is not considered inherently dangerous employees must be careful while performing onsite services.

Required Experience:

Manager