Account Manager, Client Success
Share
Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987 we are helping brands associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency headquartered in Geneva Switzerland with a global presence of 60 offices in 31 countries.
THEOBJECTIVE
A strategic account manager also called a major account manager key account manager national/global account manager is the guardian of the strategic client relationship orchestrating the deployment of corporate-wide resources to provide comprehensive products services and solutions to the strategic account.
You will be expected to manage MCIs Global Account(s) base in Singaporeand/or in the Asia Pacific region to continue with the momentum in winning more business through strategic communication and relationship management. You will work towards contributing to the achievement of the financial goals and growth of the accountallocated.
To ensure smooth communication flow and knowledge sharing withtheGlobal Account Director and with the operations team based in Singapore.
THE WORK
ClientRelationship Management (40%)
Implement Annual Client Needs Assessment Account Action Plan Personal Action Plan
Manage relationship with local and country contacts
Possess a thorough understanding of clients current and future needs
Take a client perspective be the voice of the client within MCI
Recognize and meet clients needs: be the voice of the client within MCI responsible for the overall client experience and orchestrates deployment of MCI resources to provide comprehensive products services and solutions to the client
Possess client-centric attitude good networking skills empathy and cultural sensitivity
Strategic Sales & Value Creation (20%)
Identifyrespective global accounts trends anddevelopments.
Develop growth within existing accounts in cooperation with Project Managers
Increase local country business opportunities; expose opportunities for MCI to offer business solutions and innovation to theclient.
Identifypotential opportunities for meetings and events within Singapore and Asia Pacific region and work with colleagues from MCI officesregionally and globallyto pursue and develop these opportunities.
Create value by addressing clientobjectivesand unmet needs in creativeways.
Plan and deliver effective impactful and persuasive presentations suited to the characteristics and needs of the audience.
Up-sell MCI services and solutionspro-actively during project lifecycle
Prepare thoroughly for negotiations and handle objections and disagreements taking a consultative approach to resolvesituations.
Able to quantify value andincreaseMCIs revenue and marketshare.
Work on and oversee proposal and budget creation for pitches and RFPs from clients and in the processrequiredtounderstandevent/project budget and operations fordifferent typesofevents.
Leadership and Performance Management (20%)
Manage multi (functional/geographical/virtual) teams and enact (endorse) process
Take an entrepreneurial approach and apply excellent financial planning skills to allocate resources based on strategies and related objectives
Delegate & team empowerment responsibility within the team
Monitor health of all relationships between MCI and clients
De-escalate disagreements and orchestrate resolutions.
Strategic Planning & Execution (10%)
Achieve competitive advantage and create future growth through carefully planned and executed account action plans
Take ownership to increase long-term client value and meet MCIs organic growth objectives
Know when to move forward/ ease back on an opportunity to maintain the strength of the relationship
Resolve shot-term challenges without being absorbed by day-to-day pressures
Translate client strategies and unmet needs into meaningful action plans aligned with MCI objectives and business goals
Leveraging Organizational Priorities (10%)
Usage extensive industry and market knowledge to serve the client as trusted advisor
Articulate knowledge of MCI products and solutions todemonstratetheir added valuein accordancewiththe clients specific situation
Uphold MCIs Code of Business Ethics and Sustainability Policy
THEHIVE
Report to the Director Client Success
Develop rapport within theteamMeeting & Eventsteam and across all productpractices.
THEGOOD TO HAVE
This role is suitable for well-rounded individuals with business hospitalityoramarketing degree.
5 years of experience in meetings and events and/or hotel and hospitality industry
Superb verbal writtencommunicationand presentation skills areessential.
Able to conduct research drawing information from a variety of sources andchannels.
Able to analyse research findings and develop concept plans &possessDigital Mindset.
Possess great client mindset andaproactivedisposition.
Proficient in Microsoft Office applications
Additional Local Benefits
Annual Leave & Birthday Leave
Employer paid business Travel Insurance Medical Unlimited Whitecoat Dental or Vision reimbursements
Employer paid Group Hospital & Surgical Outpatient Clinical Outpatient Specialist & Personal Accident
Comprehensive internal Learning & Development portal and opportunities for external courses
MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Shape the future. Share the future The mci group is a global next-gen platform for marketing innovation and breakthrough communication in the […]
