Advisory Pre-Sales Enterprise Architect Sydney or Melbourne

Melbourne - Australia

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Department:

Sales

Job Summary

Enterprise Architect

Team

The Enterprise Architecture Team sits within our presales organisation and plays a strategic role in developing and evangelising cross-functional architecture strategies for our most complex and regulated customers. Focussed on our largest enterprise clients this role supports the platform vision and co-creates long-term roadmaps that solve for security compliance risk and operational efficiency at scale.

Why This Role Matters

Youll have genuine impact on how leading organisations modernise in the AI era. Your work will shape technology decisions and help organisations solve problems that matter to their customers and employees. This is where strategic thinking meets technical expertise to drive real change.

What Youll Do

Lead pre-sales architecture & technical solution strategy for transformational customers & deals. Partner with Account Executives Engagement Leads and Solution Consulting teams to architect the technical foundation of large strategic opportunities. Youll work directly with C-suite executivesCIOs CDOs CTOs & Lead Architectsto craft solutions that align with their business objectives and integrate seamlessly into their technology landscape. Collaborate with commercial strategists to ensure technical specifications support financial models pricing strategies and deal structures.

Structure and define cross-platform execution with Account Executives & Solution Consulting teams. Design and present high-level architectures that solve complex customer challenges. Deliver oversee & support proof of concepts and proofs of value that demonstrate business impact.

Build influence as a trusted technical advisor. Act as the bridge between customer needs and internal capabilities. Drive integrated go-to-market activities for Strategic Accounts including account planning and strategic pursuits. Scale best practice sharing and become the industry and architecture authority.

Be proficient in emerging AI technologies and articulate how they integrate with core customer platforms while optimising for ServiceNow strategy and roadmaps.

Lead cross-domain architecture engagements covering:

AI Transformation
Digital and legacy modernisation
Risk and compliance automation
Customer service transformation
Identity access and onboarding workflows
ITSM ITOM SecOps
GRC/IRM & ESG reporting
Customer Service Management (CSM) for Contact Centre transformation
Vendor & procurement workflows

Qualifications :

What You Bring

15 years of experience in pre-sales solution & enterprise architecture or consulting roles with significant experience in complex regulated industries.

Deep expertise in enterprise architecture including core business platforms CRM and digital solutions. You understand regulatory landscapes operational challenges and technology constraints that define complex enterprise environments.

Youve architected solutions at scale have experience with industry architecture frameworks such as TOGAF and know how to balance innovation with compliance.

Proven ability to influence at the executive level. You communicate complex technical concepts with clarity and build trust with senior decision-makers navigating transformation.

An art of the possible and collaborative mindset with strong commercial awareness. You thrive working across diverse teams understand the business context behind technical decisions and balance client needs with company objectives. You bring people together to achieve outcomes.

TR21

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Remote Work :

Employment Type :

Full-time

Enterprise ArchitectTeamThe Enterprise Architecture Team sits within our presales organisation and plays a strategic role in developing and evangelising cross-functional architecture strategies for our most complex and regulated customers. Focussed on our largest enterprise clients this role support...