Field Service Engineer (Transfusion Service Ambassador) (Memphis, TN)
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Job Location:
Memphis, TN - USA
Hourly Salary:
$ 31 - 63
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION:
Field Service Engineer (Transfusion Service Ambassador) (Memphis TN)
Working at Abbott
At Abbott you can do work that matters grow and learn care for yourself and family be your true self and live a full life. Youll also have access to:
Career development with an international company where you can grow the career you dream of.
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
An excellent retirement savings plan with high employer contribution
Tuition reimbursement the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelors degree.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity working mothers female executives and scientists.
The Opportunity
This position is a remote position
Qualified candidates must currently live in the Memphis TN area
Travel up towards 50%
What Youll Work On
Responsible for providing on-site support to Abbott Diagnostic Division (ADD) customers
Support field personal
Support District business objective and goals
Provide direction and develop mentoring skills to mentor other FSRs
Troubleshooting and resolving complaints reported by customers on complex medical instruments.
Understand and follow Quality System. This includes Accurate and timely documentation of complaint resolution Understand and practice regulatory and compliance procedures maintain a safe work environment following laboratory safety guidelines.
Schedule and complete routine preventive maintenance installations and other updates provided by Abbott.
Work effectively within a diverse and dynamic team environment.
Support on call rotation time territory and inventory management.
Standby and after-hours responsibilities.
Flexible working hours.
Unpredictable Travel.
Travel for support of other territories and training.
Providing on-site critical account support inside and outside of district boundaries.
Responsible for IRL ownership to achieve organizational goals and customer satisfaction.
Responsible to work cross functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T).
Responsible to maintain ownership of customer issue until successful escalation or hand off takes place.
Required Qualifications
Bachelors degree or equivalent relevant experience required
Preferred Qualifications
Bachelors/Engineering Degree in Biomedical/Electrical/Mechanical Engineering or Medical Technology
Two to four years experience relevant experience with instrumentation utilized in a laboratory environment or directly in laboratory environment field service technical call center for Abbott Diagnostics products
Practical experience of interfacing with customers
Troubleshooting/problem solving; ability to succeed in team situations and excel independently computer skills (Word; Excel Power Point Internet Remote Computing i.e VPN remote troubleshooting etc.) effective communication skills and strongly demonstrated interpersonal skills
Learn more about our health and wellness benefits which provide the security to help you and your family live full lives:
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.
Connect with us at on Facebook at and on Twitter @AbbottNews.
The base pay for this position is
$31.60 $63.20/hourIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Support Services
DIVISION:
TM Transfusion Medicine
LOCATION:
United States of America : Remote
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 50 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day) Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day) Driving a personal auto or company car or truck or a powered piece of material handling equipment Keyboard use (greater or equal to 50% of the workday) Lift carry push or pull weights of more than 20 pounds/9 kilos on a regular/daily basisAbbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: EEO is the Law link - Espanol: Experience:
IC
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
