Training & Retention Specialist

B Home Care (BHC) a component company of Vitality Living is currently seeking a full-time Training & Retention Specialist to join our Support Office in Brentwood TN.

The Training & Retention Specialist will strengthen our caregiver workforce by overseeing recruitment flow onboarding training and ongoing quality assurance.Lead by example to foster a supportive and professional work environment for staff duty or responsibility should further the mission of B Home Care and improve the quality of life and level of independence for every client and family receiving our services.Responsible for ensuring servicesoperatesafely and efficiently within the requirements of the state and the agency while providing and instilling excellent customer service to all clients families and staff.

SKILLS and QUALIFICATIONS:

Education:College Degreepreferred

Licensure:Must have a valid drivers license.

Experience:Home Care or Senior experienceis preferred.

Transportation: Personal& reliabletransportation. Valid and current auto insurance.

Skills:

• Strong communication and interpersonal skills
• Ability to teach train and demonstrate caregiving techniques
• Highly organized and detail-oriented
• Comfortable using ATS platforms and administrative software
• Positive supportive attitude with a focus on retention and caregiver success

RESPONSIBILITIES/REQUIREMENTS:

• In office Monday through Friday from 8:00am 4:00pm based on business needs.
• Manage the full recruiting cycle by posting job openings sourcing qualified candidates and supporting the hiring process to ensure staffing needs are met.
• Coordinate and manage all onboarding documentation and compliance requirements.
• Provide new caregivers with hands-on training including:
• Agency procedures and expectations
• Client interaction standards
• Safety transfer and mobility techniques
• ADLs and other essential caregiving tasks
• Ensure caregivers feel fully prepared and confident prior to their first client visit.
• Conduct Caregiver First Visit check-ins to ensure the caregiver is comfortable and supported.
• Provide coaching refresher training and resources as needed.
• Support caregiver retention through relationship building recognition initiatives and proactive problem-solving.
• Perform follow-up calls and/or field visits to ensure quality of care and caregiver satisfaction.
• Track training completion quality metrics and retention-related data.
• Partner with leadership to improve training programs and support processes.
• Identify trends and provide recommendations to reduce turnover and enhance caregiver performance.
• Participate in an on-call rotation when needed.

PHYSICAL DEMANDS and WORKING CONDITIONS:

This role requires frequent travel within the local area tomeet withprospectiveand currentclients. The position involves a significant amount of time spent in the field driving and engaging with clients standing and walkingrequired. Ability to lift50pounds and move clients.Requires hand-eye coordination and manual dexterity. Ability toutilizedurable medical equipment in the home. Nopreviousor current physical limitations that would prohibit this role from successfully completing all physical job functions as defined here. Use proper body mechanics must be physically able to bend reach kneel or place complete weight on both knees while kneeling on acceptable vision level with or without prescription or readingglassesthat would allow this role to properlyassistclient. This role must have acceptable hearing levels with or withouthearingaid or other medicalassistancedevices to properlyassistthe client. Must be able towalk forreasonable distances during client walks/exercise times and be able to physically conduct all house cleaning services as defined in the care plan. Other requirementsdeemednecessary bysupervisor.This role will work in patients homes in various conditions; must be able to handle strong odorspossible exposureto blood and bodyfluidsand infectious diseases.

Required Experience:

IC