Aftermarket Project Manager

Cedar Rapids, IA - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

KT Pacer

As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyoull be doing things that matter leading at every level and winning a better way. Were committed to making a positive impact on the world providing you with diverse learning and working opportunities and fostering a culture where everyones empowered to be their best.

Description:

The Aftermarket Project Manager is responsible for developing processes and procedures to support our customers after initial sale. The role will blend technical support and engineering principles to support customers and internal stakeholders in customer service and repair departments.

Position Key Accountabilities:

Create standard operating procedures for internal and external service technicians and technical support personnel.
Review data of part usage technical support request and other customer feedback to develop areas for improvement.
Create tools to complete large scale quotes on trailers repairs for customers.
Lead end of life cycle management with engineering supply chain and aftermarket team.
Work with engineering to make repair and retro part kits.
Review warranty requests and support disposition.
Support wet kit process for chassis by specificizing correct equipment to be used.
Create basic part prints in SolidWorks for repair work as needed.
Support field issues with technical skills and potential visits for problem solving or training.
Create key spare parts lists and stocking strategies for customer and service centers based on usage and failure probability.
Interact with customers in-person and via phone support to ensure customer expectations are met by upholding quality and craftsmanship standards
Collaborate with customers to ensure on-time delivery correct costing and quality of product
Engage with customers to provide written estimates and quotes for parts & service repairs
Obtain and apply product and industry specific knowledge for professional development
Other duties and responsibilities as assigned travel as required 10%

Desired Qualifications and Experience Levels:

High School Diploma Required
Engineering Technology or other four-year degree Preferred
At least 5 years of experience in Customer Service or Service & Repair required
High degree of mechanical electrical and hydraulic aptitude is required
Strong communication skills both verbal and written
Excellent attention to detail is required
Proficient in Microsoft Excel Word and Outlook
Strong desire to drive continuous improvement
Ability to develop and maintain customer / distributor relationships
Highly organized and motivated

Throughout our company and in all interactions Kentucky Trailer Associates choose to be:

Patient demonstrating self-control
Kind giving encouragement and appreciation to others
Humble without arrogance or pretense
Respectful treating others as important individuals
Selfless focusing on the needs of others
Forgiving letting go of resentment when wronged
Honest free of deception
Committed honoring the choices we make

Following receipt of a conditional offer of employment candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to and please be sure to include the title and the location of the position for which you are applying.

Required Experience:

KT PacerAs a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyoull be doing things that matter leading at every level and winning a better way. Were committed to making a positive impact on the world providing you with diverse learning and working oppor...