Black Birch Technology Group

We are seeking a meticulous and detail-oriented Service Desk Ticket QA Analyst to join our team in Santo Domingo. This individual will audit service desk tickets across all clients to ensure compliance with internal quality standards SLAs and documentation expectations. The ideal cand

We are seeking a meticulous and detail-oriented Service Desk Ticket QA Analyst to join our team in Santo Domingo. This individual will audit service desk tickets across all clients to ensure compliance with internal quality standards SLAs and documentation expectations. The ideal cand

We are seeking a highly organized and clear-thinking Service Desk Technical Writer to support our knowledge management initiatives in Santo Domingo. This role converts real service desk tickets into polished user-friendly technical documentation that expands our internal and client-fa

We are seeking a highly organized and clear-thinking Service Desk Technical Writer to support our knowledge management initiatives in Santo Domingo. This role converts real service desk tickets into polished user-friendly technical documentation that expands our internal and client-fa

We are seeking a Service Desk Quality Analyst to evaluate ticket handling quality ensure SLA compliance and identify improvement opportunities that enhance user experience. Responsibilities include daily ticket review proper documentation reassignment when needed trend identification

We are seeking a Service Desk Quality Analyst to evaluate ticket handling quality ensure SLA compliance and identify improvement opportunities that enhance user experience. Responsibilities include daily ticket review proper documentation reassignment when needed trend identification

We are hiring an IT Operations Project Coordinator to support the planning execution and enhancement of operational technology projects across the organization. This role works closely with IT Operations Infrastructure Network Cloud and Service Delivery teams to ensure smooth and time

We are hiring an IT Operations Project Coordinator to support the planning execution and enhancement of operational technology projects across the organization. This role works closely with IT Operations Infrastructure Network Cloud and Service Delivery teams to ensure smooth and time

The Bilingual Dispatch Specialist is responsible for coordinating daily service requests managing schedules and ensuring clear communication between clients technicians and internal teams. This role requires strong organizational skills the ability to multitask and fluency in both Eng

The Bilingual Dispatch Specialist is responsible for coordinating daily service requests managing schedules and ensuring clear communication between clients technicians and internal teams. This role requires strong organizational skills the ability to multitask and fluency in both Eng

The Junior Administrative Assistant provides essential administrative and clerical support to ensure efficient day-to-day operations. This entry-level role is ideal for someone detail-oriented organized proactive and eager to grow. The assistant will help with scheduling documentation

The Junior Administrative Assistant provides essential administrative and clerical support to ensure efficient day-to-day operations. This entry-level role is ideal for someone detail-oriented organized proactive and eager to grow. The assistant will help with scheduling documentation

Job Summary Were looking for a proactive and enthusiastic Sales Associate (Opener) to join our remote sales team. Your main mission is to develop leads research potential clients and identify new business opportunities within the IT services Support Desk and outsourcing consulting ind

Job Summary Were looking for a proactive and enthusiastic Sales Associate (Opener) to join our remote sales team. Your main mission is to develop leads research potential clients and identify new business opportunities within the IT services Support Desk and outsourcing consulting ind

We are seeking a proactive Cybersecurity Specialist to safeguard our digital systems data and infrastructure. This role involves implementing security measures monitoring for threats addressing vulnerabilities and responding to incidents to ensure the confidentiality integrity and ava

We are seeking a proactive Cybersecurity Specialist to safeguard our digital systems data and infrastructure. This role involves implementing security measures monitoring for threats addressing vulnerabilities and responding to incidents to ensure the confidentiality integrity and ava

We are seeking a motivated and detail-oriented IT Support Technician (Entry Level) to provide technical assistance troubleshoot issues and help maintain our hardware software and network systems. This role is ideal for individuals beginning their IT career and looking to grow in a dyn

We are seeking a motivated and detail-oriented IT Support Technician (Entry Level) to provide technical assistance troubleshoot issues and help maintain our hardware software and network systems. This role is ideal for individuals beginning their IT career and looking to grow in a dyn