Program Specialist 1

Required Skills and Competencies:

Candidates must demonstrate the ability to:

• Work Compensation Law & Policy Insight: Interpret and apply Montana workers compensation statutes administrative rules and program policies to varied program processes documentation requirements and case scenarios with a high degree of accuracy.
• Compliance-Focused Data & Record Management: Manage complex workloads involving multiple workers compensation programs by collecting entering validating and organizing large volumes of confidential data and documents ensuring precision completeness and audit-ready records.
• Advanced Organization & Task Management: Apply a detail-oriented highly organized approach to managing competing deadlines and tasks across multiple programs; prioritize workload effectively adjust priorities as program needs change and multitask reliably in a fast-paced environment.
• Technical and systems proficiency: Confidently use case management systems electronic records platforms and Microsoft Outlook (email and calendar) to track activities monitor deadlines and generate program reports; quickly learn and navigate workers compensation databases and records management systems and provide basic assistance and training to coworkers on their use.
• Professional and Customer-Centered Communication: Communicate clearly and professionally in writing and verbally with injured workers employers state agencies service providers and internal staff including translating technical legal and regulatory concepts into plain language and preparing clear guidance and program materials.
• Cross-Program Coordinating & Stakeholder Collaboration: Coordinate effectively across multiple internal units and external partners balancing competing priorities managing timelines and supporting consistent procedures and service delivery across the Safety Bureaus workers compensation programs.
• Analytical & Data-Driven problem-solving: Identify data documentation or process issues; research relevant laws rules or guidance; and recommend or implement solutions within established parameters to strengthen program effectiveness compliance and risk control.
• Confidentiality Integrity & Professional Judgment: Exercise sound judgment in handling sensitive and confidential information consistently applying privacy security and ethical standards in all interactions and record-management activities.

MINIMUM QUALIFICATIONS (Education and Experience)

• Two years of professional experience managing program data records systems administrative support or compliance activities in a government legal insurance or related setting.
• Demonstrated ability to interpret and apply statutes administrative rules and policies to program processes documentation or compliance requirements.
• Proficiency with Microsoft Outlook (email and calendar) office software and the ability to learn and use case management or electronic records systems.
• Strong written and verbal communication skills with experience providing customer service and explaining complex concepts to diverse audiences.
• Previous experience handling confidential records and sensitive information applying proper privacy protocols and sound judgment in a workplace setting.
• Bachelors degree in safety public administration business administration social sciences or a related field may supplement relevant professional experience but is not a substitute for demonstrated skills and competencies in the areas noted above. Equivalent combinations of education and directly related experience will be considered

HOW TO APPLY FOR THIS OPPORTUNITY:

A complete state application is not required; however you will need to initiate the application and attach the resume cover letter or other required documents at time of application to be considered for this position. Resume will auto fill the application but the application will not be scored or reviewed.

Failure to attach the cover letter and resume will result in your application being considered incomplete and will not be considered further. Materials submitted but not requested will not be considered in the selection process.

Tip: When attaching your resume cover letter or other required documents you must mark the attachments as RELEVANT or we will be unable to view your documents.

Required application materials:

• Cover Letter - Your Cover Letter should explain how your experience and education meet the identified Knowledge Skills and Abilities with examples that demonstrate your qualifications.
• Resume - include all work experience you have held that would help you qualify for this position including duties dates of employment.

Only online applications will be accepted. By applying online you can receive updates and monitor the status of your application.

All documents for Veteran or Disability preference must be received or date stamped by the closing date. You will receive an application confirmation email with instructions on acceptable preference documents and how to submit such documents.

If you need an accommodation with the application process please contact the HR office.

BENEFITS:

Being able to enjoy the quality of life in the beautiful state of Montana is one of the benefits you will love about this opportunity! Our mountains waterways and open spaces provide not only beautiful scenery but year-round recreational opportunities including hiking camping biking fishing boating hunting skiing and snowmobiling. Montana boasts a high-quality education system and a variety of entertainment including fairs rodeos and theaters. Read more about our great state here.