Operations & Client Success Manager

360clean

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profile Job Location:

Little River, SC - USA

profile Yearly Salary: $ 45000 - 50000
Posted on: 15 hours ago
Vacancies: 1 Vacancy

Job Summary

Benefits:
  • Flexible schedule
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
  • Signing bonus
  • Training & development

Operations & Client Success Manager


About Us:
Were a growing family-owned commercial cleaning franchise that believes in quality consistency and strong relationships. With a team of over 40 staff and plans for expansion were building a leadership group that thrives on accountability communication and operational excellence.


About the Role:
As an Operations & Client Success Manager youll be responsible for keeping our operations running smoothly while ensuring our clients receive top-tier service. Youll lead field staff conduct quality inspections manage site operations and maintain strong relationships with clients.


This role is best for someone who loves structure enjoys problem-solving and takes ownership of their work. Its a leadership position with a hands-on element youll be out in the field interacting with clients and ensuring standards are met.


Responsibilities:
Oversee day-to-day cleaning operations crew assignments and shift coverage
Conduct and document quality control inspections
Maintain 95% staffing coverage and ensure timely issue resolution
Communicate directly with clients address concerns and track satisfaction
Manage hiring onboarding and staff performance
Track operational KPIs and report progress weekly
Support new account onboarding and transition of contracts into operations

Qualifications:
24 years of operations facility or team leadership experience (cleaning or service industry preferred)
Strong organizational and communication skills
Problem-solver with the ability to manage competing priorities
Reliable transportation required
Must pass background and reference checks


Schedule:
Choice of
SundayThursday
MondayFriday
Shift options: 3pm12am 10am-7pm 11am-8pm
Must be available between 710am for rare emergencies



Who Thrives Here:
Leads with integrity and takes ownership of outcomes
Thrives in fast-paced people-first environments
Communicates clearly and directly even under pressure
Holds themselves accountable without needing micromanagement
Cares about delivering consistent quality to every client

Compensation:
  • Base Salary: $45000/year
  • Health Stipend: $3000/year ($250/month)
  • OTE Range: $55000$60000 (Base Commission Bonus)
Application Instructions:
To apply please send:
1. Your resume
2. A short written note introducing yourself and sharing why this role excites you
3. A 2-minute on-camera video: (required)
Wed love to get to know you! As part of your application please submit a 2-minute video introduction. This is your chance to share:
A brief overview of your professional background
Why youre excited about this role
What makes you a strong fit for our team
How to submit:
1. Record a video no longer than 2 minutes.
2. Upload it to a cloud service (e.g. Google Drive Dropbox OneDrive) or a platform like YouTube (set as unlisted).
3. Include the link in your application or email it to & along with your resume.

Dont worry about making it perfect focus on being clear authentic and confident. Were excited to meet you!


Send all materials to And with the subject line: Operations & Client Success Manager Your Name.
Compensation: $45000.00 - $50000.00 per year



At 360clean we take great pride in building a culture that embraces everyone like family. Our franchisees are looking for reliable and trustworthy individuals who take pride in their work. If this sounds like you a career with an independently owned and operated 360clean franchise could be a great fit for you.


Notice

360Brands Inc. is the franchisor of the 360clean franchised system. Each 360clean franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees 360Brands Inc. lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. 360Brands Inc. is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent 360clean franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits compensation and employment practices vary by location. Neither 360Brands Inc. (Franchisor) nor its affiliates have the power to: (1) hire fire or modify the employment condition of franchisees employees; (2) supervise and control franchisees employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept review or maintain franchisee employment records. 360Brands Inc. is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and (iii) any of the employees of the independent franchisees.


Required Experience:

Manager

Benefits:Flexible scheduleFree uniformsOpportunity for advancementPaid time offSigning bonusTraining & developmentOperations & Client Success ManagerAbout Us:Were a growing family-owned commercial cleaning franchise that believes in quality consistency and strong relationships. With a team of over 4...
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Key Skills

  • Customer Service
  • Client Expectations
  • Client Requirements
  • Client Support
  • Action Plans
  • Issue Resolution
  • Account Management
  • Client Relationships
  • Service Delivery
  • Client Service
  • Client Satisfaction
  • Client Management
  • Procedures
  • Service Level Agreements
  • New Clients

About Company

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360clean offers top-tier commercial cleaning and janitorial services. Find out more about our health-focused cleaning and get a free proposal!

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