Senior Consultant

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

Creativity for All

Adobe is a place where exceptional people work dont just take our word for it our employees have recently voted us #1 on the Great Place to Work list for the 10th consecutive year!

Were proud to offer market leading employee benefits designed to suit your lifestyle. Some of the great benefits include health insurance global days off wellness fund market-leading parental leave access to our Employee Stock Purchase Program and programs designed to help continue to build your career.

We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to make a bigger impact through philanthropy employee and community engagement.

We know that people are the differentiator in our business and thats why we want to meet you.

The Opportunity

The Adobe Professional Services Consultant role offers an outstanding opportunity to work closely with clients understanding their technical and business requirements to implement Adobe Experience Cloud solutions that deliver maximum value. Your key objective will be to ensure successful project delivery for Data related solutions including Adobe Experience Platform (AEP) Adobe Journey Optimizer (AJO) Adobe Customer Journey Analytics (CJA) Adobe Target and Adobe Campaign solutions. Your activity may include but not limited to evangelizing Adobe solutions leading technical design developments testing and go-live delivering quality codes and documentations partnering with enterprise and corporate Adobe customers collaborating with ecosystem teams (e.g. sales/pre-sales team offshore delivery team etc.) engaging as a key point of contract for technical queries or troubleshooting/optimization related to Adobe solutions and ensuring customers business value is achieved with adoptions of Adobe solutions.

The over-arching goal is to ensure that you understand your customers specific technical requirements and are in a position to anticipate and avoid issues identify and mitigate against risk and contribute to a successful implementation and partnership with Adobe in-house teams and partners to make it success.

When necessary you may be required to go onsite to present solutions conduct on-site workshops co-work with customers teams or expedite the resolution of a technical issue.

What youll do

• Act as a domain expert in Adobe Experience Cloud with a solid focus on Adobe Experience Platform (AEP) Adobe Journey Optimizer (AJO) Customer Journey Analytics (CJA) Adobe Target and Adobe Campaign solutions.
• Navigate complex project tasks proactively addressing challenges including clarifying business requirements optimizing performance and integrating third-party products.
• Deliver consulting services for projects leveraging Adobe Experience Cloud assisting clients and partners with detailed architecture design delivery execution mentor delivery team members issue management end to end testing and stakeholder engagement.
• Facilitate customer discovery sessions guiding clients in defining their business requirements and key performance indicators to help them derive the full value of their Adobe solutions.
• Provide support to clients developers and third-party vendors throughout the implementation process.
• Validate and debug issues and follow through on them until resolved
• Engage directly with customers via phone email and/or in-person through the project lifecycle. Including interaction with marketers analysts web developers partners and executives
• Lead multiple client engagements at a time and establish expectations appropriately to keep projects on schedule and within scope

What you need to succeed:

• 5 years experience in IT consulting for enterprise SaaS solutions with expertise in requirements definition design and implementation.
• Proven track record in project delivery related to service/product development implementation and operations.
• Familiarity with digital marketing solutions particularly experience with Adobe Experience Cloud products especially Adobe Experience Platform Adobe Journey Optimizer and Adobe Campaign will be a plus.
• A results-oriented approach responsiveness a high degree of integrity and a strong dedication to ensuring customer success.
• Excellent creative and analytical problem-solving skills.
• Genuine interest in emerging technologies and methodologies.
• Passion for staying ahead of trends in digital marketing technologies.
• Good interpersonal skills presentation and communication skillsboth written and verbal.
• Ability to learn rapidly collaborate effectively within a team and adapt to change seamlessly.
• Bachelors degree or equivalent practical experience.
• Travel required up to 50% of the time.

Special Consideration Given For:

• Proficiency in SQL (Oracle SQL Server PostgreSQL).
• Programming skills in JavaScript Java C# or PHP.
• Familiarity with web technologies such as HTML and CSS (a plus).
• Experience with digital marketing technologies and large scale implementations.
• Customer-facing experience in B2B environments.
• Background in building enterprise databases.
• Knowledge of operating web services.
• Experience as a data architect or with data modelling.

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

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