Senior Director Vice President of Servicing

About Us:

• PROVE Partners LLC founded in 2003 and based in Las Vegas Nevadaand Denver Colorado is a patient-centric complex claims administration and healthcare finance company that provides innovative services and financial products to injury victims medical providersand law firms in the United States.

• PROVE is primarily engaged in a fast-growing form of specialty reimbursement commonly referred to as medical lien funding that enables victims of third-party liability accidents (e.g. motor vehicle collisions) to access healthcare in their greatest time of need.

• PROVE is more than a medical lien funderwe offer patients afull suiteof financial products including co-pay and deductible finance and pre-settlement loans providers with comprehensive revenue cycle solutions including outsourced complex claims administration and attorneys with patient concierge services and technology solutions to manage caseloads reduce overhead and most importantly maximize the outcome for their clients.

• PROVEmaintainsa fortressed balance sheet supported by a group of institutional capital partners that manage more than$16 billionin assets under management.

• PROVE is backed by C9 Partners LLC a Los Angeles-based private equity firm focused on making investments in US-based businesses attheintersection of financial services specialty finance and healthcare services.

Mission:We help injury victimsintheir greatest time of need.

Core Values:PROVE Partners wants to make an IMPACT on the lives of the patients we help the clients we work with and the team we treasure.

I Innovate Daily

M Morewith Less

P Pursue Growth and Learning

A Accountability

C Communication

T Teamwork

Role Overview:

The Senior Director / Vice President of Servicing (remote) is responsible forleading PROVEs servicing organization with the primaryobjectiveof maximizing recoveries and minimizing losses across PROVEs portfolio of financial role will oversee all servicing operations through a blended workforce of onshore and offshore remote team members driving execution discipline data-driven performance management continuous process improvement and elite stakeholder communication with law firms counterparties and internal Senior Director / VP of Servicing will ensure PROVEs interests are protected recoveries are aggressively pursued and operations are executed with excellence professionalism and compliance.

Primary Responsibilities:

Servicing Operations Leadership

Working through PROVEsservicingteam the Senior Director / VP of Servicing willbe responsible forensuring:

• PROVEs lien security interests are properly perfected including ensuring law firms receive adequate notice of assignment of interests

• Case status updates are obtained fromrepresentinglaw firms at least every90 days

• New legal representation is secured for dropped or abandoned cases

• Recovery of misdirected funds from third parties

• PROVEs interests are represented in bankruptcies probate actions interpleaders and other extenuating circumstances

• Exceptional customer service and professional communication in all interactions with outside parties

Settlement Execution Partnership

The Senior Director / VP of Servicing in partnership with the Settlements Manager will lead the team responsible for:

• Achieving fair strategic win-win settlement outcomes in line with PROVEs client-level targets and performance goals

• Driving disciplined follow-through on agreed settlements to convert commitments into actual cash collections

• Establishing escalation pathways and management oversight to resolve stalled negotiations disputed balances or complex settlement situations

• Ensuring settlement execution reflects professionalism strategic judgment and alignment with PROVEs broader servicing strategy

Legal Partnership

Working closely with PROVEs in-house General Counsel the Senior Director / VP of Servicing will help ensure seamless partnership with legal escalation efforts including:

• Coordinating Legal Demands requesting information or funds owed to PROVE

• Supporting bar complaints against law firms that breach ethical duties leading to financial harm

• Supporting litigation strategies against counterparties whomisappropriateorfail toremit funds contractually owed

Critical Job Functions

1)Team Leadership & Performance Management

• Lead day-to-day management of servicing operations

• Build coach and motivate a high-performing remote workforce (onshore offshore)

• Drive accountability to daily productivity output quality and KPI targets

• Develop incentive plans contests and engagement programs to reinforce desired behaviors

• Maintain a performance-first culture grounded in ownership discipline and results

2)Process Refinement & Operational Excellence

• Evaluate existing workflows andidentifyopportunities to improve efficiency scalability and results

• Standardizeprocesses andenhanceSOPs

• Implement QA checks and controls to ensure professionalism compliance and consistency

• Lead continuous training and development for the servicing organization

3)Technology & Systems Enablement

• Partner with Technology and Data teams to refine PROVEsservicingplatform

• Improve workflow automation data capture task management and reporting visibility

• Ensure strong data integrity supporting analytics KPI tracking and decision-making

4)Escalation & Complex Case Management

• Serve as the primary escalation point for complex sensitive or strategic servicing matters

• Diagnose issues design response strategies and oversee execution

• Coordinate cross-department alignment as needed to drive resolution

5)Data Analytics & Strategy

• Own servicing KPIs and continuouslyrefinescorecards and dashboards

• Use data to derive business insightsidentifytrends and proactively mitigate risk

• Translate analytics into actionable strategy and execution plans

• Present servicing performance and strategy insightstoexecutive leadership

Qualifications

• 710 years of experience in loan servicing mortgage servicingreceivablesservicing or other financial asset servicing including 3 withlitigation finance a plus.

• Demonstrated success managing high-performing remote teams including offshore workforce management

• Strong people leadership emotional intelligence and ability to navigate difficult conversations with internal and external stakeholders

• Proven experience building processes scaling operations and partnering with software/technology initiatives

• Highly analytical with strong quantitative ability

• Advanced Microsoft Excel skillsrequired

• Experience with Power BI or other BI / data visualization tools strongly preferred

• Excellent written and verbal communication skills

• Bachelors degreerequired

Technology Competencies

• Microsoft Teams Zoom Windows environment

• Microsoft Excel (advanceddata analytics)

• SalesforceCRM (preferred)

• Power BIBusiness Intelligence (strongly preferred)

Ideal Candidate Profile

We are seeking a leader who is:

• Performance-driven and accountability-oriented

• Strategic but deeply execution-focused

• Operationally disciplined and detail-obsessed

• Calm under pressure decisive and composure-strong

• Highly professional articulate and credible with attorneys and executives

• A builder of processes teams and systems