Process Manager
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Requisition ID: 244978
Join a purpose driven winning team committed to results in an inclusive and high-performing culture.
This role oversees one or more ITSM process (Depending on the area of focus) to ensure that ITSM processes are executed in a controlled and authorized manner in compliance with governing regulations Scotiabanks standards policies processes and procedures.
Is this role right for you In this role you will:
- Create and maintain documentation
- Training
- Governance
- Process analysis
- Work with business stakeholders platform team and representatives from CIO areas to identify and document process improvements.
- Work with various teams including reporting risk software development and operations and SRE to ensure that all technical and business requirements are being met and that work receives the appropriate level of priority
- Process Ownership/Continuous improvement
- Leadership
- People and non-people leadership skills
- Reporting & Analytics design
- KPIs Metrics
- Project work / leadership
- Support the department initiatives during development and execution involve stakeholders (e.g. risk legal audit) as required
- Community engagement and outreach
- Work in collaboration with the ITSM Process/Product Owners ITSM Platform team and Engineering areas to Champion ITSM culture and practices.
- Help with internal and external communication improves transparency and radiate information
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships systems and knowledge.
Do you have the skills that will enable you to succeed in this role Wed love to work with you if you have:
- Fluency in English and Spanish (Asset).
- Experience in a technical domain such as software development system administration / Operations reliability and performance engineering process engineering resilience engineering etc
- Understanding of IT Service Management (ITSM) disciplines and frameworks specifically IT Infrastructure Library (ITIL) is considered an asset.
- Familiar and able to engage with software development and operations teams that leverage methodologies such as Agile DevOps and System Reliability Engineering.
- Familiar with at least one major process analysis technique or framework including Value Stream Mapping SixSigma Hierarchical Task Analysis System Mapping etc
Whats in it for you
- Diversity Equity Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential respected for who they are and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities ethnicity race age ability & veterans.
- Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
- Upskilling through online courses cross-functional development opportunities and tuition assistance.
- Competitive Rewards program including bonus flexible vacation personal sick days and benefits will start on day one.
- Dynamic Ecosystem - Free tea & coffee universal washrooms and lots of space for team collaboration.
- Community Engagement We offer opportunities for community engagement & belonging with our various programs such as hackathons contests cooking with friends Humans of Digital and much more!
Location(s): Canada : Ontario : Scarborough
Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.
At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.
Required Experience:
Manager
Key Skills
- Loan Processing
- Continuous Improvement
- Lean
- Management Experience
- Math
- Process Improvement
- Fair Housing Regulations
- Project Management
- Process Management
- Underwriting
- Leadership Experience
- Supervising Experience
About Company
Scotiabank is one of the leading foreign banks serving large national and multinational corporations in the U.S. through its Global Banking and Markets, Global Transaction Banking and Wealth Management business lines.
