CTI Tools & Feeds Manager for NATO with security clearance

Braine-l'Alleud - Belgium

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Would you like to join the leading international intergovernmental organization

You will serve as the central interface and manager for NATO Cyber Security Centres (NCSC) portfolio of cyber threat intelligence (CTI) tools and data feeds. The role is responsible for the end-to-end user lifecycle management performance measurement stakeholder engagement and continuous service improvement of up to 20 critical CTI services used NATO-wide.

Responsibilities:

Stakeholder & User Management

Create and maintain a master list of all users and stakeholders for NCSC CTI feeds within designated NATO tools (Confluence JIRA SharePoint etc.).
Design implement and manage a secure auditable user management process for all feeds. This includes user creation modification disabling and deletion with strict Service Level Agreements (SLA): acknowledgment within 30 minutes and completion within 4 working hours.
Ensure all users accept applicable Terms of Use (ToU).

Performance & Governance

For each CTI feed identify define and measure up to 4 Key Performance Indicators (KPIs) in collaboration with users and NCSC.
Capture and analyze detailed usage statistics per user and per feed.
Develop redact and maintain comprehensive Terms of Use (ToU) documents for each feed clarifying permitted use and restrictions.

Stakeholder Engagement & Communication

Act as the primary liaison between feed vendors NCSC and the NATO-wide user community.
Organize facilitate and document monthly stakeholder meetings (in-person in Belgium) to review KPIs capture use cases discuss feedback and drive Continuous Service Improvement (CSI).
Distribute relevant training materials and documentation for each feed to the user community.
Systematically gather user feedback on feed value utility and gaps.

Reporting & Documentation

Produce a Weekly Statistics Report on user request metrics (volume acknowledgment rate completion rate).
Deliver a Monthly Performance Report summarizing trends KPIs and user management performance.
Prepare and finalize monthly meeting minutes and presentations for stakeholder review and NCSC approval.
Ensure all outputs are in English (STANAG 6001 Level 3) accurate objective and formatted to NCSC standards.

Essential Qualifications & Experience:

Experience in user management support IT Service Delivery (ITIL).
Experience in engaging with highly technical cyber security professionals.
Experience in summarizing discussions identifying relevant points and action items.
Language proficiency for all interaction with users and stakeholders shall happen in English and meet or exceed the NATO STANAG 6001 Level 3 Professional Proficiency.
Accuracy and attention to detail.
A previous experience in using Cyber Threat Intelligence tools and feeds is an asset.

If youve read the description and feel this role is a great match wed love to hear from you! Click Apply for this job to be directed to a brief questionnaire. It should only take a few moments to complete and well be in touch promptly if your experience aligns with our needs.

Would you like to join the leading international intergovernmental organizationYou will serve as the central interface and manager for NATO Cyber Security Centres (NCSC) portfolio of cyber threat intelligence (CTI) tools and data feeds. The role is responsible for the end-to-end user lifecycle manag...