Engineer (Digital Collaboration) for NATO with security clearance

Would you like to join the leading international intergovernmental organization

Step into a pivotal technical role where you will be the engine behind NATOs critical voice and video collaboration services. As an Engineer in the Digital Collaboration team you will be hands-on with the core infrastructure that enables seamless communication across the Alliance.

Your expertise will drive service continuity innovate on emerging technologies and ensure the reliability of the Voice and VTC platforms. From planning routine maintenance and implementing security configurations (TLS PKI) to providing third-level support and creating vital technical documentation you will have a direct impact on the operational excellence of the collaboration ecosystem.

Responsibilities:

• Perform service continuity improvement tasks on the NATO voice & VTC infrastructures;

• Support innovation efforts related to voice and video conferencing technology;

• Work with the project management team and provides technical support to projects to enhance and improve the existing infrastructure and services;

• Plan test and carry out routine configuration and maintenance operations within the voice and VTC domains;

• Be prepared to support maintenance activities and infrastructure deployments during out of business hours;

• Coordinate and raise CRQs (change requests) and ASIs (authorised service interruptions) when needed;

• Responsible for the creation and maintenance of technical documentation (configuration baselines engineering reports network diagrams etc.) and provide training for other team members on new technologies and features;

• Mentor and/or coach team members on new voice and VTC technologies or features;

• Investigate and propose long-term solutions to encountered equipment and configuration problems;

• Provide third level support to the operations team for both static and deployable voice and video conference infrastructures when needed;

Essential Qualifications & Experience:

• A minimum requirement of a Bachelors degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience. Or exceptionally the lack of a university degree may be compensated by the demonstration of a candidates particular abilities or experience that is/are of interest to NCI Agency that is at least 6 years extensive and progressive expertise in duties related to the function of the post.

• At least 2 years experience designing implementing managing and optimizing collaboration tools and platforms within a digital ecosystem of an organization.

• Experience deploying communication and collaboration software (such as video conferencing systems team messaging applications and document sharing platforms).

• Proven experience in the configuration and operation of Voice and VTC core systems and end devices.

• Proven experience in deployment and configuration of security features in the voice and VTC domains (TLS PKI IPSec etc.).

• Excellent troubleshooting skills with a methodical approach to resolving QoS and technical issues in complex IP networks.

• Excellent knowledge of SIP H.323 and PSTN signalling protocols.

• Good working knowledge of virtualization and cloud technologies.

• Experience providing end users support.

• Training/Certifications: Certified ITIL Foundation

Education Experience and Training (desirable):

• Experience with collaboration solutions from major vendors like Cisco Poly and Pexip.

• Qualification of Cisco Certified Network Professional Collaboration (CCNP Collaboration).

• Experience with monitoring platforms and protocols such as CA Spectrum nGenius One SNMPv3 Syslog etc.

• Scripting experience ideally in Python and experience using regular expressions.

• Experience with cloud-based collaboration solutions like Microsoft Teams and Cisco Webex.

• Ability to navigate influence and negotiate with all levels of the organization business partners customers and users.

• Strong communication skills and the ability to be concise in both written and verbal communications.

• Prior experience of working in an international environment comprising both military and civilian elements.

• Knowledge of NATO responsibilities and organization including Allied Command Operations and Allied Command Transformation.

If youve read the description and feel this role is a great match wed love to hear from you! Click Apply for this job to be directed to a brief questionnaire. It should only take a few moments to complete and well be in touch promptly if your experience aligns with our needs.