Senior Retail Workforce Analyst (Internal JD Finish Line Candidates Only)

The Senior Retail Workforce Analyst serves as the subject matter expert for optimizing labor performance through accurate forecasting system configuration reporting and operational support within the StoreForce WMF system. The role translates business needs into effective workforce-management application setups to enable strong labor planning compliance and scheduling across all stores. The Sr. Analyst oversees system setup data integrity operational compliance and performance analytics while acting as the primary liaison with the platform vendor and key cross-functional teams (IT HR) for ongoing enhancements. This individual will effectively exhibit JD Finish Lines core values of Customer People Winning Community and Financial Responsibility in everything they do by performing the following main duties:

Workforce Application Ownership

• Administer and optimize the workforce management system including configurations workflows location setup user profiles zone rules permissions and access settings.

• Translate business and operational requirements into system rules layouts dashboards and user interfaces tailored to store teams field leaders corporate stakeholders and executives.

• Serve as the primary liaison with the system vendor managing enhancement reviews issue resolution and roadmap planning.

• Continuously improving data inputs to aid in driving decisions that increase productivity and optimize labor spend.

Forecasting Labor Planning & Scheduling

• Ensure accurate sales and labor forecasts by analyzing trends traffic releases holidays and store budgets and validating and labor standards.

• Oversee labor planning and schedule generation ensuring alignment between forecasts standards and operational batch jobs.

• Manage and troubleshoot daily data-load errors (people data and metric data) to maintain reliable forecasting and scheduling outputs.

Operational Compliance & Daily/Weekly Management

• Monitor and enforce scheduling and timekeeping compliance resolving unpaired punches disputed edits back pay issues AM/PM conflicts borrowed labor and minimum-time violations.

• Support weekly payroll close processes and ensure predictive scheduling compliance follow-ups and timely communication to store leadership.

• Provide dashboard updates and serve as escalation support for tickets and system issues.

Configuration Management

• Configure and update rules labor policies and new RMT rule sets (for scheduled-hours locations).

• Support opening and closing of new stores within the system.

• Analyze and reconcile discrepancies between internal systems (e.g. Workday) and the workforce management platform applying configuration adjustments as needed.

Reporting & Analytics

• Build manage and standardize reporting across all organizational levels enabling ad-hoc reporting while delivering exports and leadership-ready summaries.

• Generate and analyze key performance reports (forecast vs. actuals scheduling thresholds lost labor/penalty pay overtime punch edits and labor-law compliance) to highlight performance gaps and recognize strong execution.

• Review store-level metrics support predictive-scheduling penalty calculations and partner with stakeholders to define KPIs and create visibility tools that drive behavior change and performance improvement.

Required Education and/or Experience:

Bachelors degree (B.A.) in Analytics or Business Management related field from a four-year college or university is preferred but not required; at least 4-6 years experience in retail preferably with JD Finish Line store experience. Any experience in workforce management retail labor planning or operations analytics is a plus

Required Computer and/or Technical Skills:

Expertise with workforce management and HCM systems (Dayforce Workday) is strongly preferred; however capability to learn said systems quickly is acceptable. Strong analytical skills and experience with forecasting labor modeling and trend analysis is a plus. Moderate to advanced proficiency in Excel or other analytical tools is critical; SQL or BI tools a plus. Ability to manage complex configurations troubleshoot issues and interpret system rules. Strong communication skills with the ability to translate data into operational guidance. Experience supporting multi-unit retail environments preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sit for more than 6 hours per shift

• Use hands to finger handle and feel

• Reach with hands and arms

• Talk and/or hear

• Walk or move from one location to another

• Occasionally may need to climb balance stoop kneel or crouch

• Lift and/or move up to 10 pounds regularly and up to 25 pounds occasionally

• Punctuality and regular attendance consistent with the companys policies are required for the position.

• The average work week is 40 hours which can vary depending on business needs.

• The work environment for this position is a moderately noisy office setting.

• Spending approximately 5% time traveling (by air or land).

The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per company policy.

#LI-DNI

This job description is not intended to cover all aspects duties and/or responsibilities required of employees. Employees may be asked to perform additional duties outside of normal job scope on a temporary or permanent basis per company policy. The company reserves the right to modify this job description with or without notice.

EEO Statement:

The Finish Line Inc. is an Equal Employment Opportunity employer and is committed to complying with all federal state and local EEO laws. The Finish Line Inc. prohibits discrimination against employees and applicants for employment based on race or color religion or creed national origin alienage or citizenship status marital status sex pregnancy status age military status disability or any other characteristic or class protected by law. The Finish Line Inc. provides reasonable accommodations in accordance with applicable laws including for disabilities pregnancy and religious practices.

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