Director of Guest Relations Concierge Conrad New York Downtown
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Job Location:
New York City, NY - USA
Monthly Salary:
$ 79000 - 85000
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Join the Luxurious Conrad New York Downtown as Chef Concierge - Director of Guest Relations
TheConrad New York Downtownan all-suite luxury hotel in the heart of Lower Manhattan is seeking aChef Concierge - Director of Guest Relationsto lead the guest experience and elevate service excellence.
In this pivotal role you will be the face of the hotels luxury hospitality curating personalized experiences for our discerning guests while overseeing the Concierge team and guest relations operations. Your expertise will drive seamless service delivery foster strong community partnerships and ensure that every guest enjoys an unforgettable stay.
What will I be doing
TheDirector of Guest Relations Concierge at Conrad New York Downtownis responsible for delivering exceptional guest service ensuring that every guest experience is personalized and memorable. This role requires a deep knowledge of the local area luxury service standards and a passion for hospitality.
The Director of Guest Relations - Concierge greets customers personalizes and customizes guest stays and responds to inquiries with accurate information regarding hours of outlet operation hotel services directions to local attractions or meeting rooms car rentals and airline shuttle service etc. Makes arrangements for these services as needed by guests. Manages department budget including approval of payroll. Trains supervises schedules and assists in evaluating staff
- Provide personalized service to guests assisting with reservations transportation and local attractions.
- Anticipate guest needs and preferences offering tailored recommendations.
- Supervise and mentor the concierge team ensuring consistent service quality.
- Conduct training sessions on local knowledge service standards and best practices.
- Maintain an extensive knowledge of New York Citys dining entertainment and cultural offerings.
- Build and maintain relationships with local vendors restaurants and attractions for exclusive guest access.
- Address guest inquiries and resolve issues promptly and professionally.
- Handle special requests and unique situations with creativity and efficiency.
- Liaise with other departments to ensure seamless guest experiences.
- Prepare and communicate daily briefings for the concierge team regarding special events and VIP guests.
- Manage concierge desk operations including scheduling and staffing
- Oversee the concierge budget reporting on expenses and revenue generation.
Classification:Full-Time
Shift:Various must be available weekdays weekends and holidays.
Pay Rate:The annual salary range for this role is $79000 - $85000 and is based on applicable and specialized experience and location.
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EOE/AA/Disabled/Veterans
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
The Benefits Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Medical Insurance Coverage for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- 401K plan and company match to help save for your retirement
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*
- Career growth and development
- Recognition and rewards programs
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
