DMV Customer Service Generalist (Multi Hire) Richmond District-Position #04237

Title: DMV Customer Service Generalist (Multi Hire) Richmond District-Position #04237

State Role Title:Admin and Office Spec III

Hiring Range: Starting at $41000 Commensurate with DMV Experience

Pay Band: 3

Agency: Department of Motor Vehicles

Location:CHESTERFIELD CSC

Agency Website:

Recruitment Type: General Public - G

Job Duties

Join the Virginia DMV Team as a Customer Service Generalist Richmond District Customer Service Centers

Are you a service-driven professional looking to grow your career with an organization that values trust respect and teamwork The Virginia Department of Motor Vehicles (DMV) seeks Customer Service Generalistwithin the Richmond District Customer Service Centers (Richmond Central Chester Chesterfield West-Henrico East-Henrico Ashland Hopewell and Petersburg). This is your opportunity to make a meaningful impact by helping Virginians access essential services daily.

What Youll Do:

As a Customer Service Generalist youll serve as the face of the DMV delivering top-notch service to a diverse customer base. Your daily responsibilities will include:

Communicating DMV policies procedures and regulations effectively

Issuing identification cards and processing customer applications

Administering vision screenings knowledge exams and in-car road tests

Handling a variety of vehicle registration titling and tax/fee collection services

Managing cash and credit card transactions with accuracy and professionalism

Why Join Us

We provide a supportive training-focused environment to help you addition to professional development and career growth opportunities we offer:

Competitive salary

Excellent health and retirement benefits

Twelve paid holidays per year

Paid annual sick and family/personal leave

Deferred compensation plans

About the Virginia DMV:

Headquartered in Richmond the Virginia DMV serves more than 6.2 million licensed drivers and ID holders and manages over 8.4 million registered vehicles. We partner with businesses local governments and nonprofit organizations to support transportation services across the Commonwealth. Our core valuesTrustworthiness Respect Accountability Integrity and Teamwork (TRAIT)guide everything we do.

Minimum Qualifications

Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders especially in high-pressure environments.
Proven ability to provide excellent customer service and resolve inquiries efficiently.
Attention to detail for accurate processing and verification of transactions.
Problem-solving skills for resolving customer issues in fast-paced environments.
Computer literacy and proficiency in using Microsoft Office applications (e.g. Word Excel).
Ability to read understand and interpret complex laws policies and DMV procedures.
Ability to analyze and accurately apply DMV regulations and procedures to resolve customer-specific situations.

Additional Considerations

Familiarity with DMV processes including policies and procedures related to licensing registration and titling.
Understanding of public sector operations including government processes regulations and customer service protocols.
Proven experience in customer service handling inquiries and resolving escalated customer issues.
Demonstrated administrative experience such as document processing data entry and maintaining records.
Security Clearances: A criminal background check is required to ensure the integrity of DMV operations.
Drivers License: Must possess and maintain a valid drivers license with fewer than 6 demerit points.
Instructor Certification: Must be 21 years of age and maintain the instructor certification for administering road tests.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check driver record check and background investigation if applicable.

As a condition of employment the DMV will be notified of any moving violation convictions including license suspensions.

Submission of an online application is required. The DMV does not accept applications resumes cover letters or other documents in any format other than the specified format. When applying for jobs please ensure that your online application or resume is complete including details of your duties and skills associated with your work experience and years of experience to facilitate a proper assessment of your skills duringthe screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone:

Email:

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.