Customer Service Representative with French
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Job Location:
Cluj-Napoca - Romania
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
As the Customer Service Representative in Cluj-Napoca you will be part of the European Customer Service team in which you will be responsible for France. As the point of contact for external customers and internal departments you deliver fast and reliable communication and follow-up orders. You will answer all incoming calls and you will place orders in the ERP system (JD Edwards). You will advise our customers on the product range and open orders via telephone and addition you will give administrative support to our sales force in Italy. You will report to the local Team Leader. We look forward to seeing your application!
In This Role Your Responsibilities Will Be:
Be part of the European Customer Service team acting as the primary contact for external customers and internal departments ensuring fast reliable communication and thorough order follow-up.
Answer all incoming calls and accurately place and manage orders in the ERP system (JD Edwards).
Advise our customers on the product range order status and open orders via telephone and e-mail in a professional and solution-oriented manner.
Support the Sales Office by handling customer-related questions and directing them to the appropriate contacts in other departments when needed.
Handle various administrative tasks related to customer files documentation and data accuracy to ensure an excellent end-to-end customer experience.
Who You Are:
You are using customer insights to drive and guide the development of new offerings. You serve as a strategic partner to build grow and maintain profitable and long-lasting relationships with key accounts. You deliver messages in a clear compelling and concise manner.
You adjust communication content and style to meet the needs of diverse stakeholders. You facilitate an open dialogue with a wide variety of contributors and stakeholders. You promote high visibility of shared contributions to goals.
For This Role You Will Need:
- Experience in a commercial customer-focused and international Customer Service team (such as customer support order management inside sales or similar)
- Strong attention to detail very good organizing skills and solid computer skills including good mastery of MS Office tools (Outlook Word Excel PowerPoint)
- Knowledge of the order-to-cash process preferably with ERP experience (JD Edwards Oracle SAP)
- Fluency in French and English (spoken and written); knowledge of other European languages is an advantage
- Very customer- and result- oriented work organized according to the priorities and disciplined following the Emerson Professional Tools procedures and guidelines.
Preferred Qualifications that Set You Apart:
Bachelors degree or equivalent educational background (for example in Business Economics Languages or a related field).
Technical interest or affinity for technical products even if you do not have a formal technical education.
Experience working in a shared service center or multinational environment.
Proven ability to work with cross-functional teams across different countries and time zones.
Our Culture & Commitment to You
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectives because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
Make this great opportunity yours!
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Emerson has refocused its business portfolio to deliver solutions that bring greater value to our customers. About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-i ... View more
