Container Sales Customer Experience
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Join the wave of growth at Maersk! Were not just a company were a movement. With a vision larger than the ocean were on a mission to connect and simplify our customers supply chains as a true integrator of container logistics. And we need talented individuals like you to make it happen!
2 years of growth and were just getting started! Our Global Service Center (GSC) in Mexico has been thriving and were taking it to the next level. As part of our GSC Americas team youll be at the forefront of driving excellence across our global network collaborating with diverse professionals and embracing challenges that inspire growth. If youre ready to propel your career with a world leader in transport and logistics Maersk is your destination. Embark on a journey with uswhere your passion will navigate the future of global commerce.
Heres the Deal
The Container Sales Customer Experience team manages a team involved in the outfleet of old and total loss containers selling them globally in over 70 countries. Responsibilities include handling after-sales activities ensuring compliance with regulations managing financial transactions and addressing customer queries. The role requires seamless communication and coordination with stakeholders training new joiners driving process improvements and participating in business reviews. Strong analytical skills for handling large datasets and continuous self-development especially in learning new technologies like Microsoft tools are essential for success.
Key Responsibilities
Customer Focus & Stakeholder Support
Deliver friendly and professional customer service to internal and external stakeholders.
Respond to customer inquiries via email phone or chat ensuring timely and accurate resolution.
Support the maintenance and updating of Standard Operating Procedures (SOPs) in collaboration with the compliance team.
Assist in identifying areas for improving customer experience and service quality.
Participate in customer onboarding and implementation support activities.
Join regular calls with customers and internal teams to review service performance and gather feedback.
Data Awareness & Reporting
Maintain accurate records of customer interactions and service requests.
Assist in preparing basic reports and summaries using Microsoft Excel and PowerPoint.
Learn to work with customer data to identify common issues and suggest improvements.
Exposure to tools like Power BI Power Automate and SQL is a plus but not mandatory.
Team Collaboration
Work closely with team members to ensure smooth service delivery.
Share learnings and best practices with peers.
Participate in team meetings and engagement activities.
Operational Support
Support after-sales processes related to container delivery and order fulfillment.
Coordinate with depots and terminals to track and follow up on container movements.
Help resolve basic issues related to delays or documentation.
Escalate process improvement ideas to the relevant teams.
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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Key Skills
About Company
Maersk Line is a Danish international container shipping company and the largest operating subsidiary of the Maersk Group, a Danish business conglomerate. It is the world's largest container shipping company by both fleet size and cargo capacity, serving 374 offices in 116 countries
