Account Management Support Analyst (Intern)

JobTitle:AccountManagementSupportAnalyst(Intern)

Location:Singapore

Department:AccountManagement

Reports to: Head of Client Success

AboutTookitaki

Tookitaki is redefining the financial landscape by creating collaborative-intelligence solutions for fighting financial crime. As a pioneer in building a federated AI-powered Anti Financial Crime (AFC) Ecosystem Tookitaki helps leading financial institutions stay protected from evolving risks through collective intelligence. With operations across Singapore India the UK and the US and clients including GXS Tencent Maya and Boost Tookitaki is recognized by global bodies such as the World Economic Forum and Forbes.

RoleOverview

We are seeking a motivated and detail-oriented Intern / Account Management Support Analyst to assist the Account Management and Client Success teams in managing client portfolios maintaining accurate reporting and ensuring smooth operational execution across Tookitakis customer lifecycle. This is a full-time internship role based in Singapore ideal for candidates aspiring to grow in account management client success or business analytics within the fintech or regtech domain. The candidate will work closely with Account Managers Pre-Sales Finance and Legal teams to support daily client operations reporting and documentation processes.

Roles&responsibilities:

&ClientSuccessSupport

• AssistinmanagingclientdataacrosstheAccountManagement(AM)andClientSuccess(CS)Portals.
• Performinitialuploadsofclientdatacontractsandimplementationdetails.
• EnsuredataaccuracybetweencontracttermsARRandlicenseduration.
• Validatedashboardcorrectnessandreportdiscrepancies.
• Maintainongoingupdatesforclientandopportunityrecords.

&Planning

• PrepareandupdateweeklyCSmeetingplansandreports.
• Maintaindashboardsandtrackersforprogressrisksescalationsandactionitems.
• Supportquarterlyandmonthlymanagementdecks(GMM/QBR).
• UpdatePlanonaPageportalsandensurealignmentwithclientdeliverables.

-functionalCoordination

• CollaboratewithCustomerExperience(CE)ClientSuccess(CS)andAccountManagement(AM)teamstotrackandclosecross-functionalactionitems.
• Maintainandupdateprogresstrackerswithprioritiesandtimelines.
• Supportcoordinationonescalationsandensuretimelyresolutiontracking.

-Sales&ClientCollateral

• AssistinpreparingclientproposalsRFI/RFPresponsesandvaluerealizationdocuments.
• Supportclientdeckcreationcasestudiesandmarketingcollaborationforsuccessstories.
• CoordinatewiththePre-SalesandMarketingteamsforcontentconsistencyanddataaccuracy.

• DraftSOWsandcontractsusingbasetemplates.
• CoordinatewithLegalforinternalapprovalsandtrackclientsign-offs.
• Maintaincontractrepositoryandensuredocumentationcompleteness.

&FinanceCoordination

• ReviewcontractmilestonesandverifyPOavailabilityforinvoicing.
• MaintainARmonitoringsheetstotrackpaymentsandlicensemilestones.
• CoordinatewithFinanceforpaymentfollow-upsandclientreminders.

&Reporting

• Maintaininternaldashboardsforclienthealthcontractstatusandfinancialtracking.
• Supportad-hocdataanalysisforQBRsARRvalidationandclientreporting.
• ContributetotestingandvalidatingnewAMtoolsandprocessautomationfeatures.

KeyPerformanceIndicators(KPIs)

• Timelinessandaccuracyofdataentryandreporting
• Dashboardcorrectnessandqualityofupdates
• Adherencetocontractandbillingtimelines
• Qualityofdecksandreports(QBRsGMMCSplans)
• Responsivenessandsupporttocross-functionalteams

Requirements:

Education:

PursuingorcompletingaBachelorsdegree(BBAMBAorequivalent)inBusinessFinanceorrelatedfield.

Language:Proficiency:EnglishandChinese(bilingualpreferred).

Experience: 12yearsofworkorinternshipexperienceinfinancetechnologyorsoftwaresolutionspreferred.

Skills:

• Strongcommunicationandclient-facingskills.
• ProficiencyinPowerPointExcelandWord.
• Data-drivenandanalyticalmindsetwithattentiontodetail.
• Abilitytomultitaskandmanagedeliverablesacrossteams.
• Goodorganizationalandtimemanagementabilities.

ToolsExposure:

• AccountManagementandClientSuccessPortals
• CRMsystems()
• Excel/GoogleSheetsforreporting
• Powerpoint/GoogleSlidesslidespresentation

WhyJoinTookitaki

• WorkatavisionaryRegTechpioneercreatingreal-worldimpactinfightagainstfinancialcrime.
• Joinadiverseglobalteamthatembracescustomer-firstthinkingandcontinuousinnovation.
• Enjoyahigh-growthagileenvironmentthatencouragesownershipcreativityandspeed.
• Getaccesstoworld-classlearningcross-functionalexposureandachancetoshapethefutureoffinancialcrimeprevention.