IT Support Engineer II, Ops Tech Solutions (OTS)

About Operations Technology Solutions (OTS)
Operations is at the heart of Amazons business. We are known for our speed accuracy and exceptional service. Our buildings deliver tens of thousands of
products to hundreds of countries worldwide every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together we take ownership for what we do whether supporting IT infrastructure developing new technology in-house launching a new Amazon Operations facility or delighting our customers by delivering packages directly to them.

About the Role
As an IT Support Engineer II you will use your technical knowledge and specialized skills to support build implement and improve technology solutions across sites in a defined geographical area. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns data structures AWS technologies and distributed systems concepts.

What Do We Offer
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1 matching 401(k) program and up to 20 weeks of paid parental leave. But wait theres more: we are a casual dress code at each of our locations (jeans t-shirts safety shoes and at times a neon safety vest will be your daily outfit).


Key job responsibilities
Responsibilities include but are not limited to:
- Troubleshooting difficult IT problems without SOPs Planning and coordinating CMs and CM templates.
- Collaborating with internal teams or vendors to execute projects.
- Leading continuous improvement efforts.
- Auditing the quality of work performed and provide constructive feedback when necessary.
- Automating manual tasks; create/improve small tools that help make team operations more efficient.
- Serving as the first point of escalation.
- Participating in hiring training and development of others.
- Supporting customers from multiple buildings in the area as well as remote customers.
- Traveling within your local or regional area to support our customers.

- 3 years of IT client server and network service delivery experience
- 4 years of IT systems or relevant commercial production environment experience
- 4 years of networking (such as DNS DHCP SSL OSI Model and TCP/IP) experience
- 4 years of Microsoft administration Linux administration or Cisco IOS (CLI) experience
- 4 years of troubleshooting in a multi-user high availability environment experience
- 4 years of PC repair troubleshooting deployment and liquidation experience
- High school or equivalent diploma
- Can lift up to 49 pounds stand/walk during shifts lasting up to 12 hours and frequently push pull squat bend and reach

- 3 years of supporting a windows server environment experience
- Experience supporting video conference and teleconference equipment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TX San Antonio - 60700.00 - 106300.00 USD annually