IT Systems and Support Manager

IT Systems and Support Manager

Location: Phoenix AZ (Hybrid 3 days onsite / 2 days remote)
Duration: 4 months (with intent to convert to FTE)
Hours: Full Time Day Shift (8:00 AM 5:00 PM)
Start Date: Projected 05/04/2026

The Arizona Corporation Commission (AZCC) is seeking a highly experienced IT Systems and Support Manager to lead the Systems and Support functions within the Information Technology Division. This role is responsible for maintaining the overall health reliability and security of the agencys network infrastructure cloud systems and end user computing environment.

This position serves in a managerial capacity including planning work directing subordinate staff interpreting policy and contributing to IT strategic planning. The manager will oversee network systems cloud platforms desktop support and service desk operations while acting as a subject matter expert in network and cloud design and security.

This is a contract to hire opportunity and all candidates must be eligible to convert to a State full time employee.

The IT Systems and Support Manager is responsible for the following core functions:

1. Manage Network Systems and Support Desk Teams

   • Lead and manage systems desktop support and service desk staff.
   • Ensure high availability performance and reliability of agency IT systems.
   • Oversee troubleshooting and resolution of complex technical issues.

2. IT Leadership & Strategic Planning

   • Serve as a member of the IT Management Team.
   • Participate in strategic planning and contribute to overall IT division success.
   • Ensure adherence to IT governance standards and best practices.

3. Project Coordination

   • Function as a project coordinator in partnership with the IT PMO.
   • Lead or support technical initiatives related to systems desktop support and network projects.
   • Manage timelines resources and cross functional coordination.

4. Network & Cloud Subject Matter Expertise

   • Act as the agencys subject matter expert for network and cloud systems.
   • Design implement and secure cloud (Azure) and on premise network architectures.
   • Ensure strong security posture across enterprise infrastructure.

5. Systems & Infrastructure Management

   • Oversee enterprise servers PCs storage virtualized platforms and communications systems.
   • Lead change control processes and incident response for system outages.
   • Procure and manage IT hardware software and vendor relationships.

• Deep understanding of management principles leadership and employee performance management.
• Vision for leading enterprise IT Systems and Support operations.
• Ability to manage multiple complex projects simultaneously.

• Azure cloud infrastructure and services including cost management best practices.
• Enterprise TCP/IP networking architectures.
• Virtualized hardware environments.
• Enterprise storage solutions.
• VLANs and Layer 3 switching.
• Multi tiered enterprise security architectures.
• IT governance frameworks (ITIL COBIT MOF).
• Enterprise data center operations (on premise and cloud).
• Database platforms and AI workloads (general knowledge).

• Windows 11 PC imaging and troubleshooting.
• Microsoft Exchange Hyper V SharePoint and SQL Server.
• Active Directory administration.
• Cisco switching technologies.
• Enterprise security best practices.

• 3 years of management experience
• Complex TCP/IP network configurations
• VLAN design and implementation
• Layer 3 switching
• Virtualized hardware and storage environments

• Windows 11 PC imaging and troubleshooting
• Microsoft Exchange Hyper V SharePoint and SQL Server management
• Cisco switching

• Local candidates only Must reside in the Phoenix AZ area at time of submission.
• Resumes must specify current location.
• Must be available for in person interviews within one week of posting close.
• Must be able to start within two weeks of offer.
• Hybrid schedule: 3 days onsite / 2 days remote.
• No visa sponsorship Candidate must be eligible to work in the U.S.
• Background check and drug screening required (HireRight).
• Security requirements apply.
• Travel: Not required.