Manager, Operations CPDOR, Evening

Site: Brigham and Womens Faulkner Hospital Inc.

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary: Responsible for the daily operations of the department and the supervision of staff. Supervises and coordinates the daily technical tasks of reprocessing medical and surgical equipment to ensure items are assembled in accordance with established policies and procedures.
Does this position require Patient Care No
Essential Functions
-Identifies conflict and initiates plan for resolution.
-Identifies and utilizes appropriate channels for problem-solving.
-Evaluates the effectiveness and implications of ones own decisions and take responsibility and ownership for any problems.
-Demonstrate flexibility in response to change.
-Effectively prioritizes workload; appropriately delegates and supervises; recognizes employee accomplishments and celebrates successes.

Education: High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree No

Licenses and Credentials: Certified Registered Central Service Technician CRCST - Healthcare Sterile Processing Association (HSPA) required

Experience: Central Processing Sterilization Experience 3-5 years required and Supervisory Experience 3-5 years required

Knowledge Skills and Abilities
- Complete knowledge of clinical operations hospital mission and goals and human resources policies and procedures.
- Advanced oral and written communication skills.
- Excellent organizational skills including the ability to multitask delegate appropriately and meet deadlines.
- Strong interpersonal skills with the ability to provide direction and development to employees by coaching identifying training needs assigning progressively challenging projects and assisting in career development planning.
- Ability to analyze and solve problems in a systematic logical and timely manner.
- Ability to adapt to changes in daily routine.
- Experience working with Microsoft Office applications and instrument tracking systems; ability to learn additional software as required.
- Works within legal regulatory accreditation and ethical practice standards relevant to the position: follow safe practices required for the position; complies with appropriate policies and procedures; fulfills any training required; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.

This position oversees the operational workflows that supports safe and efficient surgical care across the perioperative environment. The Manager is directly accountable for case cart completion tray assembly support and intracase responsiveness during live procedures. The role maintains continuous coordination with OR Nurse Managers Surgical Directors Flow Managers and perioperative leadership to ensure instrument and supply availability address issues in real time and respond to high-priority escalations.

The Manager leads the frontline Service Line Coordinators and Service Line Resource Technicians ensuring service-specific readiness prioritization and alignment with daily surgical demand. The individual partners closely with clinical operations leaders to review trends improve workflow reliability and elevate communication pathways between CSPS and the Operating Rooms. The role requires strong operational judgment emotional intelligence and the ability to navigate fast-moving clinical environments with poise and urgency.

This position serves as an operational bridge between sterile processing and surgical servicestranslating needs adjusting priorities troubleshooting emergent issues and ensuring the right tools and supplies are in the right place at the right time.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Identifies conflict and initiates plan for resolution.

Responds to intraoperative escalations and case-impacting issues collaborating with OR leaders to mitigate risk and restore workflow continuity.

Serves as a primary point of contact for conflict resolution between CSPS staff OR clinicians and perioperative operational partners.

Leads root-cause analysis for breakdowns in case cart readiness or instrument availability.

Partners with perioperative leadership to evaluate unmet instrument needs supply reliability and opportunities to streamline workflow between CSPS and the OR.

Reviews quality trends within assigned service lines and leads corrective action planning for recurring conflicts or service breakdowns.

Evaluates the effectiveness and implications of ones own decisions and take responsibility and ownership for any problems.

Reviews service-line-specific performance outcomes and adjusts operational decisions to improve accuracy timeliness and case support responsiveness.

Ensures accountability in intracase support including rapid response processes and post-case debriefs to prevent recurrence of issues.

Monitors case cart assembly quality and reconciles deviations or errors in partnership with SLCs and SRTs.

Supports onboarding of new surgeons and service expansions by evaluating operational readiness and anticipating instrument or workflow needs.

Uses data from incident reports unmet need trends and workflow audits to refine decision-making and reduce process variation.

Effectively prioritizes workload; appropriately delegates and supervises; recognizes employee accomplishments and celebrates successes.

Manages the Service Line Coordinators and Service Line Resource Technicians including hiring onboarding scheduling performance evaluations and corrective action as needed to ensure high service reliability.

Prioritizes urgent case needs reallocates resources during peak demand and ensures adequate readiness for scheduled and add-on cases.

Provides ongoing coaching recognition and development opportunities to support service-line expertise.

Ensures timely intracase supportincluding urgent instrument delivery troubleshooting missing items and coordinating with decontam/assembly teams.

Conducts daily touchpoints with OR charge nurses CSPS operations managers and flow managers to align priorities and communicate known risks.

Identifies and utilizes appropriate channels for problem-solving.

Communicates proactively with OR Nurse Managers Surgeons and Flow Managers to anticipate needs and resolve complex OR support issues.

Utilizes structured escalation pathways for equipment failures missing instruments or supply disruptions.

Escalates operational risks to CSPS leadership when patient safety or case progress may be impacted.

Coordinates with inventory leadership to address service-line shortages substitutions and backorders.

Ensures compliance with regulatory standards related to instrument handling transport and OR-CSPS interface workflows.

Demonstrate flexibility in response to change.

Adjusts staffing models workflows and priorities throughout the day based on emergent cases staffing constraints and changes in OR volume.

Supports rapid implementation of process updates new surgical technologies and workflow redesigns.

Ensures the team remains agile in responding to evolving case needs and unexpected disruptions.

Adapts service-line coverage and resource allocation in real time to support safe operative flow.

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Onsite

1153 Centre Street

40

Regular

Evening (United States of America)

Pay Range

$80808.00 - $117499.20/Annual

Grade

8

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Brigham and Womens Faulkner Hospital Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework