Field Service Engineer Midlands, West Country or South East

Birmingham - UK

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly champion progress and act with speed as the global leader in eye care. Here youll be recognized for your commitment and contributions and see your career like never before. Together we go above and beyond to make an impact in the lives of our patients and foster an inclusive culture and are looking for diverse talented people to join Alcon.

As a Field Service Engineer you will be responsible for carrying out installation emergency repair preventive maintenance and performing retrofits and upgrades on Alcon surgical equipment. The role is responsible for maximizing customer satisfaction within the assigned territory based in the Midlands West Country or South East (including Birmingham Bristol Gloucester Bath Kent and Essex) by providing the highest level of addition you are expected to negotiate service agreements towards meeting and/or exceeding sales goals.

In this role a typical day will include:

Complete preventative maintenance routine as scheduled and per contract conditions as well as emergency calls. Test repaired instruments in all operating modes and demonstrates that repaired instruments operate at Alcons specifications. Minimize instrument failure call back.
Install retrofits and instruct customers of resultant benefits and changes.
Responsible for customer satisfaction on assigned territory. Ensures a high level of communication with customers sales force Clinical Applications and operations within the operating region to ensure customer needs are rapidly addressed.
Communicates equipment problems quality issues and customer concerns to the appropriate in-house personal within the established guidelines. Consult with local and international management on chronic or unusual problems.
Responsible for controlling expenses within budgeted guidelines.
Support spare parts management including the timely return of strategic spare part cores. Maintain minimal spare parts inventory while achieving high customer service. Attain inventory turn goals for the area/region.
Ensure all resources (parts tools etc.) are available for successful customer call completion.
Strategically promote educate and market Alcon services to customers.
Ensure reporting and CRM system management. Provides timely and accurate documentation on services performed.
Provide feedback to the sales force and management team and inform about any commercial opportunity. Feedback may include customer competitor and market information gained through customer contact.
Achieve technical training certifications to meet requirements and scope of responsibilities.
Properly manages company assets (Company vehicle test equipment computer etc.)
Where applicable sells contract services.
Maintain and support GMP/QMS and any local regulation requirement.

WHAT YOULL BRING TO ALCON:

Medical device experience in an engineering role within a theatre environment would be desirable.
Experience servicing and maintaining equipment.
Bachelors degree or equivalent years of relevant experience
Experience working with refractive laser machines would be an advantage but is not essential.
We will also consider a Graduate with a Bachelors Degree in Engineering.

HOW YOU CAN THRIVE AT ALCON:

Competitive Compensation package including performance bonus company car or allowance private medical healthcare & attractive pension contribution
Manage your own workload and schedule while hitting your set targets
Collaborate with teammates to share best practices and learnings as work evolves
See your career like never before with focused growth and development opportunities

Alcon Careers

See your impact at Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon please click the appropriate link below to apply on the Internal Career site.

Find Jobs for Employees

Find Jobs for Contingent Worker

You are applying to be part of the Alcon Talent Pool. We are not currently recruiting for this role but we are building a pipeline for future opportunities. If you would like to be considered for a similar position in future then please submit your CV or resume.

Required Experience:

In this role a typical day will include:

Complete preventative maintenance routine as scheduled and per contract conditions as well as emergency calls. Test repaired instruments in all operating modes and demonstrates that repaired instruments operate at Alcons specifications. Minimize instrument failure call back.
Install retrofits and instruct customers of resultant benefits and changes.
Responsible for customer satisfaction on assigned territory. Ensures a high level of communication with customers sales force Clinical Applications and operations within the operating region to ensure customer needs are rapidly addressed.
Communicates equipment problems quality issues and customer concerns to the appropriate in-house personal within the established guidelines. Consult with local and international management on chronic or unusual problems.
Responsible for controlling expenses within budgeted guidelines.
Support spare parts management including the timely return of strategic spare part cores. Maintain minimal spare parts inventory while achieving high customer service. Attain inventory turn goals for the area/region.
Ensure all resources (parts tools etc.) are available for successful customer call completion.
Strategically promote educate and market Alcon services to customers.
Ensure reporting and CRM system management. Provides timely and accurate documentation on services performed.
Provide feedback to the sales force and management team and inform about any commercial opportunity. Feedback may include customer competitor and market information gained through customer contact.
Achieve technical training certifications to meet requirements and scope of responsibilities.
Properly manages company assets (Company vehicle test equipment computer etc.)
Where applicable sells contract services.
Maintain and support GMP/QMS and any local regulation requirement.

WHAT YOULL BRING TO ALCON:

Medical device experience in an engineering role within a theatre environment would be desirable.
Experience servicing and maintaining equipment.
Bachelors degree or equivalent years of relevant experience
Experience working with refractive laser machines would be an advantage but is not essential.
We will also consider a Graduate with a Bachelors Degree in Engineering.

HOW YOU CAN THRIVE AT ALCON:

Competitive Compensation package including performance bonus company car or allowance private medical healthcare & attractive pension contribution
Manage your own workload and schedule while hitting your set targets
Collaborate with teammates to share best practices and learnings as work evolves
See your career like never before with focused growth and development opportunities

Alcon Careers

See your impact at Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon please click the appropriate link below to apply on the Internal Career site.

Find Jobs for Employees

Find Jobs for Contingent Worker

Required Experience:

Key Skills

MobileIron
Robotics
Field Service
Mechanical Knowledge
Sonography
IP Networking
Schematics
Mechanical Engineering
Medical Imaging
Human Resources
Programmable Logic Controllers
Troubleshooting

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About Company

Alcon Research

Our mission is to provide innovative vision products that enhance quality of life by helping people see better. From vision research to eye health, learn more at Alcon.com.

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