Supporter Experience Coordinator
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Join Our Team as a Supporter Experience Coordinator at St Gemmas Hospice.
Are you passionate about delivering outstanding customer service and building meaningful relationships Do you thrive in a fast paced environment where no two days are the same If so we have the perfect role for you.
We are looking for a Supporter Experience Coordinator to provide an exceptional level of service to our valued supporters ensuring they receive the best possible experience. This role is essential in fostering long term support by responding promptly and professionally to enquiries processing donations and assisting with fundraising administration. You will be the first point of contact for supporters ensuring all queries are handled with care efficiency and enthusiasm. Every interaction will leave supporters feeling valued and appreciated.
Key responsibilities include:
- Acting as the first point of contact for fundraising queries providing helpful and timely support.
- Welcoming supporters to the Supporter Hub and creating a warm positive experience.
- Processing donations promptly and ensuring they are acknowledged in a timely and heartfelt manner whether by telephone email or handwritten cards.
- Maintaining accurate supporter records and ensuring data is processed correctly with full respect for marketing preferences.
- Contributing to the smooth delivery of fundraising initiatives from large scale campaigns and community events to more personal and meaningful supporter interactions.
We are looking for someone with excellent communication and interpersonal skills a keen eye for detail and the ability to manage data efficiently. A proactive customer focused approach to problem solving will be essential along with the ability to work well both independently and as part of a team.
This is a fantastic opportunity to be part of a compassionate and dedicated team working in a role where you can truly make a lasting impact.
To discuss this exciting opportunity further please contact Sam Richardson Supporter Experience Team Leader on 0.
Please see our website for further information and to apply online. Please note that we do not accept CVs.
Closing date: 19th January 2026
Interviews: 30th January 2026
This role is office based and part time hours will be considered.
We encourage early applications and reserve the right to invite candidates to interview prior to the closing date and/or close this advertisement prior to the closing date if a sufficient number of applications are received.
About us
St Gemmas Hospice is an independent Leeds-based charity and one of the leading hospices in the UK providing expert care and support for local people with life-limiting and terminal illnesses. We offer care to patients families and carers in the Hospices In-Patient Unit through the St Gemmas community team and at our Out-Patients.
We have around 300 employees working across the main Hospice site in Moortown Retail Hub in Bramley a large chain of charity shops and out in the community. We offer career opportunities both in our multi-disciplinary clinical team and in a wide range of non-clinical roles all of which contribute towards local patient care. St Gemmas Hospice has a team of approximately 800 volunteers working in a variety of roles supporting departments throughout the organisation.
St Gemmas is committed to equal opportunities and strives to be diverse and inclusive a place which reflects the communities we serve. We offer a competitive range of benefits with an emphasis on staff well-being in a caring and friendly environment.
The benefits
Maternity / Paternity
leave
Generous holiday
Personal pension plan
Employee assistance programme
Free parking (Hospice Site)
Wellbeing support
Subsidised Meals (Hospice Site)
Learning & teaching
Documents
Required Experience:
IC
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
