Product Operations, Manager

About the Company

Valon is building the AI-native operating system for regulated finance starting with mortgage servicing.

Were a Series C company backed by a16z transforming industries that others have written off as too complex to innovate.

Rather than build on top of broken legacy systems we took a different approach: we built and operate our own mortgage servicing business managing $110 billion in loans. This wasnt the end goal it was how we deeply understood the complexity needed to build software that actually works in regulated industries.

The results speak for themselves. Weve transformed mortgage servicing from a 0% margin business into 60% margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.

ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data AI agents dont just automate tasks they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.

About the Role

Valon is rolling out its AI-powered platform to enterprise clients operating in a highly regulated operationally complex industry. We are building a dedicated Product Operations function that ensures customers have a seamless reliable and intuitive experience with ValonOS during and after implementation.

As a Product Operations Manager you will operate as a horizontal force across Product Engineering and Customer teams. Your role is to design and own the mechanisms frameworks and feedback loops that turn real-world usage into durable product insight. Rather than focusing on a single product area youll work across the breadth of ValonOS identifying cross-cutting patterns and shaping how the company operates builds and ships product.

This role is ideal for someone who thrives in ambiguity thinks in systems rather than tickets and wants to influence product direction through leverage instead of org charts. Youll be trusted to independently identify the highest-impact problems define structure where none exists and drive improvements that raise the bar for product quality reliability and customer experience across Valon.

Responsibilities

Build & Own Scalable Product Operations Systems

• Design and evolve the core Product Operations frameworks that allow Valon to learn from production at scale including user acceptance testing data migration testing etc.

• Identify structural gaps in how product insights are captured prioritized and acted on and create durable mechanisms that work across teams and product areas.

• Operate horizontally across ValonOS focusing on cross-cutting patterns rather than isolated customer or feature-level issues.

Drive Product Quality Reliability & Release Learning

• Lead investigation of complex ambiguous or recurring issues that span multiple teams going beyond symptom-level fixes to systemic root causes.

• Partner with Engineering and FDA to improve issue definition incident response and long-term prevention.

• Own and refine how Valon validates product readiness and learns from releases through alpha testing rollout feedback and post-launch analysis.

Influence Product Direction Through Insight & Leverage

• Act as a senior systems-level partner to Product and Engineering translating real-world usage operational complexity and regulatory nuance into clear product implications.

• Synthesize signals across customers data and incidents to surface risks and opportunities that inform roadmap and prioritization decisions.

• Operate as a force multiplier by creating artifacts documentation and processes that raise the bar for product quality and decision-making across the organization.

Benefits

• Compensation: competitive salary of $150000 -$185000 plus a meaningful stake in the company via equity and 401k plan. NB: The base salary range provided encompasses multiple levels and will be based on a combination of past experience and interview performance.

• Health & well-being: well invest in your physical and mental well-being with comprehensive medical dental & vision benefits

• Commuter benefits: We offer pre-tax deductions for public transportation rideshare services and parking expenses to make your commute more affordable and convenient

• Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback

• Play together: quarterly budgets for team and company outings. Use it for team swag cooking classes or team dinners!

• Generous time off: flexible paid time off sick days and 11 company holidays

• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition

• This Base Compensation pay range applies to our New York City located staff and may differ according to location.

Throughout the interview process please remember that emails will only be from email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws. Valon makes hiring decisions based solely on qualifications merit and business needs at the time.

Required Experience:

Manager