Salesforce Administrator

Boston, NH - USA

Monthly Salary: $ 100541 - 130702

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Department: Office of the Chief Information Officer

SUMMARY

The Salesforce Administratorâ works on the Enterprise Application Engineering (EAE) CRM Team with digital customer relationship management (CRM) technology primarily the Salesforce platform including Sales Cloud Service Cloud Marketing Cloud and other related applications. This position requires experience with database applications and customer-facing digital technology and an understanding of how those technologies can help support the Churchs vision and goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Support Ongoing Administration

Maintain user roles and profiles security settings access settings etc.
Provide day-to-day end-user support (including system configuration complex formulas and system maintenance) and educate users to enhance and increase their knowledge of Salesforce
Build and maintain reports and customer views to support business needs

Support Project Activity

Support fellow CRM team members with project activity including gathering requirements and writing user stories
Create and manage custom objects fields formulas validation rules custom workflow and approval processes to meet desired project outcomes

Support Administration

Perform maintenance of existing and drafting of new CRM application documentation to support the CRM team and the organization
âAttendâ âstaffâ âmeetings
Update work tracking tools âandâ âotherâ âadministrative tasks

STAFF MANAGEMENT AND JOB CONTACTS

Reporting Relationships

Supervisor: Enterprise Applications Engineering Manager

Regular Contacts

Thisâ âpositionâ âhasââ ââregularââ âcontactâ âwithâ fellow âTFCCSâ âemployeesâ âTFCCSâ âserviceâ departments vendors Engineering peersâ âtheâ Service âDesk Departmentâ âManagersâ âandâ âthe Enterprise Portfolioâ âProjectâ âManagementâ âOffice.

JOB REQUIREMENTS

Education/Experience

Bachelors degree required. Equivalent experience may be considered.
Some prior Salesforce admin experience is required
Salesforce Administrator Certified is preferred

Knowledge/Skills

Previous experience in agile product development is required
Excellent written and verbal communication skills and the ability to communicate with all levels within the organization in a collaborative way
Skill or an understanding of data modeling database management project management business analysis and business process mapping is a plus

Technology Skills

Experience in Salesforce Sales Cloud Service Cloud or Marketing Cloud is required
Experience with Demand Tools form builders Docusign Conga SOQL process builders flows and other Salesforce platform tools
Proficient with Google Suite and/or Microsoft Office Products is required

Work Environment

This position regularly works in an office environment. This position works in the Boston office with an opportunity for a hybrid work schedule .

Engagement with Christian Science

Mother Church membership preferred
Primary Class instruction preferred

Pay Range: $100541 - $130702.40

The pay ranges disclosed in our job postings are the compensation ranges the Church reasonably and in good faith expects to pay for a given position at the time of posting.

The offered salary will be determined by factors such as the applicants relevant education experience knowledge skills abilities; and benchmarking work location and internal equity.

Background Check

This position is required to complete a background check to be hired and annual background checks thereafter.

In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Required Experience:

Unclear Seniority

Department: Office of the Chief Information OfficerSUMMARYThe Salesforce Administratorâ works on the Enterprise Application Engineering (EAE) CRM Team with digital customer relationship management (CRM) technology primarily the Salesforce platform including Sales Cloud Service Cloud Marketing Cloud ...