Global Service Technology Manager

Every day we get opportunities to make a positive impact on our colleagues partners customers and society. Together were pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas including energy food water and shipping.
As we push forward the innovative open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So as we shape a more resourceful less wasteful world we build our careers too.

About the Job
As our Global Service Technology Manager within the field of Hygienic Heat Exchangers you will play a crucial role in shaping technical excellence and customer satisfaction worldwide.

With your technology expertise and business acumen your impact will be felt across the this role you will become part of a high-performing central service organization on a bold growth journey contributing to a newly established global setup. Starting with Heat Exchanger Services you will play a key role in building momentum setting direction and shaping what comes next as we continue to build value adding services for the hygienic industry.

Youll collaborate closely with sales companies partners customers and central teams providing in-depth technical advice and direction on products parts and applications.

Key responsibilities include:

• Deliver technical and market support Troubleshooting claims support and operational business support.
• Drive the development of Service Offerings by taking the technical lead.
• Act as technical entry point for key customers partners and sales teams on quality issue and technical service performance.
• Own and develop technical content such as Value Calculators for Services.
• Support advanced thermal service upgrades replacements and redesigns.
• Define needs and demands for service product/parts development and drive serviceability improvements for new and existing development projects.
• Develop and deliver efficient technical training (virtual face-to-face and blended) to colleagues partners and customers.
• Maintain and update service sales tools and relevant documentation
• Acting as the claim super-user supporting claim investigations and providing technical solutions
• Collaborate closely with the Energy Division for Hygienic Heat Exchangers technical matters regarding product development and production.

What You Know

• Masters degree in Engineering or equivalent technical background
• Minimum 10 years of qualified experience in heat exchanger technology applications and industry knowledge
• Strong understanding of the service business customers and heat exchangers
• Solid grasp of value cost structures and cost drivers for Hygienic Heat Exchangers Service business.
• Proven ability to work end-to-end and take a hands-on approach
• Excellent analytical skills and ability to manage multiple projects concurrently
• Strategic mindset with commercial and market awareness
• Cross-cultural and cross-functional awareness
• Fluent in English both verbal and written
• Exceptional interpersonal networking and communication skills
• Self-driven and service-minded

Who You Are
You thrives in a collaborative diverse and inclusive environment. You value teamwork and open communication and youre passionate about sharing knowledge and driving continuous improvement. Adaptable and resilient you embrace new challenges and see them as opportunities for growth. Your strong networking skills and tactical mindset enable you to build bridges across cultures and functions always with a focus on delivering value.

For more information please contact:

Asser Kalsboll Vice President Service Management

Anabela Leite Talent Acquisition Partner

For union information please contact:

Monica Anderberg Unionen at

Johan Ranhög Akademikerna atö

Stefan Sandell Ledarna at

Application

Please submit your application no later than January 4th 2026. We do not accept applications via email they will be deleted due to General Data Protection Regulation (GDPR).

Please note that due to the upcoming holiday season our recruitment process may take a little longer than usual. We appreciate your patience and understanding and we will keep you updated on your application status throughout the process.

Our commitment to integrity
We care about diversity inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidates fit to a role. To help us achieve this we apply Pymetrics assessments. Upon application you will be invited to play the assessment games and completing them is mandatory.

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