IT Care Agent

About Fednot

Fednot supports notaries and their collaborators by providing secure reliable and future-oriented IT services. Together with colleagues from IT Care Network Windows Facilities and Service Management teams you will actively contribute to building the workplace of the future.

If technical challenges user questions and continuous improvement motivate you then this opportunity is for you.

IT Care Agent

The job

As an IT Care Agent you are a key point of contact for internal end-users. You ensure the smooth functioning of workplaces by providing high-quality support combining strong technical skills with a highly customer-oriented mindset.

Without this role end-users would lack responsive human-centered IT support incidents would remain unresolved longer user satisfaction would decrease and the quality and continuity of daily IT services would be at risk.

What you will do

• Be the first point of contact for colleagues helping them every day with their IT workplace (PCs mobile devices meeting rooms).
• Combine hands-on technical support with real human interaction including on-site support when needed.
• Work with modern IT tools and environments (Office 365 VoIP) and grow your technical expertise step by step.
• Play an active role in keeping IT services reliable by properly handling prioritizing and following up on incidents and requests.
• Contribute to a shared knowledge base and documentation making life easier for users and colleagues alike.
• Gain a broader view of IT operations by collaborating closely with other IT teams and external partners.
• Share your knowledge through informal trainings and a teaching supportive approach.
• Be encouraged to suggest improvements automate where possible and help shape a better user experience.

Your profile

• Bachelors degree in an IT-related field or equivalent experience;
• 23 years of experience in a Support / Service Desk role;
• Proven knowledge of:
• MS Windows
• Office 365 (administration e.g. shared mailboxes) Windows OS
• Mobile devices (iOS Android)
• Active Directory / Entra / ITIL / Exchange Online is a plus.
• Experience with VoIP systems/meeting room technologies is an asset.
• Preferably fluent in Dutch with a good knowledge of French and English;
• Strong customer orientation and service mindset;
• Dynamic proactive and comfortable with direct contact with end-users;
• Able to translate technical issues into clear user-friendly language;
• Curious and motivated to gain over time a global view of IT operations;
• Team player who enjoys collaborating in a human-sized supportive environment.

We offer

• A people-oriented IT role with frequent interaction across Fednot and related institutions.
• A friendly supportive team with a true team spirit.
• Real autonomy for technically skilled profiles with room to propose automation and improvements.
• Technical mentoring to help you learn and grow.
• A healthy work-life balance.

Where to find us

Were located right in the center of Brussels. The Metro Station is right by the corner and the Central Train Station is just two blocks away.

Where are you going to work

Hybrid: In the office (80%) & Homeworking (20%).

Interested in this opportunity
Then we warmly invite you to join Fednot as an IT Care Agent and help shape a reliable human-centered and future-proof digital workplace.

If you apply with us your CV and motivation letter which include identification details details related to the profession and academic curriculum will be kept in our database for 3 years for reasons of justified interest (e.g. contacting us for a new job). These data will not be exchanged with third parties unless there is a legal obligation to do so. You can always exercise all rights included in the GDPR in particular right to access and information right to data erasure right to limitation of processing right to rectification right to objection and right to lodge a complaint with the supervising authority by contacting We ensure that all your personal data are treated in accordance with the applicable privacy legislation.