IT Technician
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Spektrum have a wide range of exciting opportunities in several global locations.
We are always looking to add great new talent to our team and look forward to hearing from you.
Spektrum supports apex purchasers (NATO UN EU and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services specialised aerospace and defence sales delivery and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.
Who we are supporting
The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATOs member countries and its partners. The agency was established in 2012 and is headquartered in Brussels Belgium.
The NCIA provides a wide range of services including:
- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATOs communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATOs military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATOs mission to detect deny and defeat threats to its communication networks.
- Information Management: The NCIA manages NATOs information technology infrastructure including its databases applications and servers.
Overall the NCIA plays a critical role in ensuring the security and effectiveness of NATOs communication and information technology capabilities.
The program
Assistance and Advisory Service (AAS)
The NATO Communications and Information Agency (NCI Agency) is NATOs principal C3 capability deliverer and CIS service provider. It provides maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV and when required stand together in the face of attack under Article V.
To provide these critical services in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorises: NATO International Civilians (NIC)s Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.
Role ID C004651
Role Duties and Responsibilities
- First Contact Resolution (1st line resolution)
- Troubleshoot and resolve software and hardware issues in a broad range of IT products and services including (but not limited to):
- Laptops: VPN connectivity Microsoft products Business Applications
- Mobile devices (smartphones & tables): work environment applications and configuration of devices through MDM
- User Access Management
- Lifecycle of Service Management tickets
- Incident Management
- Service Request Management
- Change Management
- Change Coordination
- IT Asset Management
- Keep asset management systems up to date
- Knowledge Management
- Create maintain and utilise SOP processes and support documentation
- Able to work with limited supervision
- Perform other duties as may be required
Essential Skills Experience and Certifications
- Relevant Service Desk 1st level support experience is a must
- Extensive knowledge of Microsoft desktop applications Office and OS
- Extensive knowledge of Service Desk ticketing tools (BMC Remedy)
- Extensive knowledge of VPN software and VPN troubleshooting
- Minimal Mobile Device Management (MDM) knowledge required
Education
- Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience
Language Proficiency
- A thorough knowledge of English both written and spoken
- A good working knowledge of French (spoken)
Working Location
- Brussels Belgium
Working Policy
- On-site
Travel
- Some travel to other NATO sites may be required
Security Clearance
- Valid National or NATO Secret personal security clearance
We never know what new opportunities might be just over the horizon. If this opportunity isnt for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.
Required Experience:
IC
Key Skills
- IT Experience
- Network Administration
- Active Directory
- LAN
- Computer Networking
- Computer Skills
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Troubleshooting
About Company
En Spektrum, estamos formando un equipo global de personas increíbles que quieren cambiar el mercado de la defensa y el espacio. Si eres curioso, ambicioso y estás listo para el desafío, ¡nos encantaría saber de ti!
