Senior Associate, Data Storytelling & Thought Leadership

Toast is driven by building the restaurant platform that helps restaurants adapt take control and get back to what they do best: building the businesses they love. We are working on behalf of the restaurant and food and beverage retail communities empowering in-person businesses to succeed in a digital world. Our purposeful innovation is rooted in the belief that the future of hospitality is human-first and our technology is built to create a world where hospitality is always good business. Were looking for a communications leader who shares our passion for the humanity of hospitality and the tech that makes it possible.

The Communications team is responsible for protecting and elevating Toasts reputation shaping market perception and articulating our mission and vision through external and internal channels. This role sits within the Communications function in Marketing supporting our Brand Journalism and Thought Leadership initiatives which are key drivers of our brand narrative and market leadership.

The Communications Associate Brand Journalism is a critical new role focused on leveraging Toasts proprietary data to generate compelling evidence-based narratives for the media and our content channels. You will be instrumental in transforming complex data into accessible impactful stories that position Toast as the authoritative voice on the future of the restaurant and food and beverage industries.

About thisroll* (Responsibilities)

• Data story mining architecture: Work closely with the Brand Journalism Lead to ideate architect and execute data-driven narratives for major reports press releases blogs and multimedia content.
• Content support: Support the creation and editing of various thought leadership assets (blog posts executive bylines reports articles) to ensure data accuracy and strategic alignment.
• Media relations: Assist in preparing data-focused media pitches compiling executive briefing materials and supporting reactive media inquiries related to industry trends and data releases.
• Analytics and reporting: Own the communication teams reporting cadence for data storytelling thought leadership and quarterly reporting proactively analyzing performance metrics to derive insights and inform future content strategy.
• General communications: Support general team operations agenda setting and note taking/meeting reporting special projects and other communications responsibilities as needed maintaining efficiency and capacity across the function.

Do you have the right ingredients* (Requirements)

• 4 years of experience in public relations communications journalism market research or a related field.
• A strong foundational understanding of data analytics and basic statistical concepts with a passion for uncovering stories hidden within numbers.
• Exceptional writing editing and storytelling skills with a proven ability to distill complex information into clear compelling narratives for a broad audience and adapt tone for different channels (press releases pitches social media).
• Excellent organizational skills attention to detail and proven ability to manage multiple projects and deadlines simultaneously.
• Experience or strong interest in media relations including basic pitching and familiarity with media monitoring tools.
• Proficiency in presentation tools (e.g. Google Slides PowerPoint) and a willingness to learn new analytical and reporting platforms.
• Demonstrated ability to create and curate high-impact media with a strong editorial eye for compelling images and infographics that enhance storytelling.
• Intellectual curiosity a proactive bias for action mindset and a deep interest in the restaurant industry.
• Excellent interpersonal and collaboration skills essential for working across internal teams (e.g. Content Finance Product Marketing Insights Legal Investor Relations) and external partners.
• Foundational understanding of AI principles and demonstrates proficiency and comfort in leveraging LLM platforms for content creation and analysis.
• Bonus points: If you have restaurant or hospitality experience. Whether you were a bartender in college or on a mission to try every pizzeria in your city you follow food media and have a vested interest in the hospitality industry as well as a general understanding of how it works from front to back of house.

AI at Toast

At Toast one of our company values is that were hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster more independently and with higher quality. We provide these tools across all disciplines from Engineering and Product to Sales and Support and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; its a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary our total rewards components include cash compensation (overtime bonus/commissions if eligible) benefits and equity (if eligible).